LiveCareer-Resume

customer service associate resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Positive and upbeat Customer Service Specialist bringing [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Hardworking customer service professional accustomed to fast-paced [Type] call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Capable [Job Title] knowledgeable about managing [Type] routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.

Knowledgeable [Job Title] offering [Number] years of related experience. Safety-oriented and reliable with strengths in troubleshooting and basic maintenance. Bringing knowledge and abilities developed over [Number]-year career to challenging new role.

Hardworking Feeder with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.

Skills
  • Machining and production standards
  • Machinery operations
  • Assembly procedures
  • Certified forklift operator
  • Strategic thinker
  • Initiative to work independently
  • Safety regulations
  • Effective communication
  • Organizational strengths
  • Inventory control
  • Quality control
  • Shipping and receiving understanding
  • Customer relations
  • Cross-functional collaboration
  • Freight operations
  • Materials transport
  • Safety regulations knowledge
  • Customer service
  • Business development understanding
  • Store maintenance
  • Product organization
  • Direct sales
  • Stockroom procedures
  • In-store support
  • Safety protocols
  • Cleaning and sanitizing
  • Power equipment maintenance
  • Team management
  • Friendly and hardworking
  • Team player
  • Safety understanding
  • Troubleshooting
  • Solid communication skills
  • Flexible work schedule
  • Strong work ethic
  • Basic math skills
  • Customer service experience
  • Timely project completion
  • Solid independent worker
  • Strong communication skills
  • Excellent plan comprehension
  • Lifting heavy supplies/materials
  • Dependable independent worker
  • High school diploma
  • Consistent work history
  • Manual labor skills
Experience
Customer Service Associate, 03/2017 to Current
Colfax CorporationTorrance, CA,
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Assisted [Number] customers per [Timeframe], greeting with upbeat attitude and [Action].
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Contributed to [Number]% sales by improving lead-generation and sales-tracking methods.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Maintained proficiency in different types of equipment and related attachments to meet job site requirements.
  • Transported [Type] equipment while safely operating [Type] machinery to and from job sites.
  • Drove forklifts, hand trucks, scissor lifts and other equipment to move materials around work sites and organized according to need.
  • Used equipment such as [Type] and [Type] to complete jobs quickly and correctly.
  • Operated [Type] and [Type] equipment to perform [Task] in support of [Type] activities.
  • Communicated with [Job title]s via handheld mobile devices to coordinate job site resources.
  • Operated vehicles to and from work sites and maintained clean driving record.
  • Observed all safety policies and procedures.
  • Coordinated [Action] with [Job title] teammates to carry out customer requests.
  • Followed signals from ground crew and other operators to prevent dangerous interactions or missed cues for proper materials movement.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Tracked inventory usage, documented discrepancies and maintained overall count.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
  • Performed inventory counts and ordered materials.
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Bent, lifted, opened, and moved [Type] products weighing up to [Number] pounds.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
Dock Hand, 05/2016 to 08/2016
Mhc Equity Lifestyle PropertiesNew Port Richey, FL,
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Offered to assist [Job title] with [Type] duties during busy periods, which led to development of additional skills and improved productivity within warehouse.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
  • Recognized and reported defective material and equipment.
  • Safely operated all necessary equipment in work area such as [Equipment] and [Equipment].
  • Disposed of debris and hazardous materials properly to avoid contaminating [Type] and [Type] products.
  • Performed repair work on [Type] equipment, notifying [Type] department of issues requiring more extensive repairs.
  • Unloaded cargo with [Equipment], maintaining clean, safe and organized warehouse areas.
Fire Equipment Inspector and Servicer , 06/2013 to 08/2014
Carlisle Syntec, Inc.Carlisle, PA,
  • Completed day-to-day tasks by leveraging knowledge of [Software].
  • Eliminated safety hazards, removed soiled items and collected trash from customer areas.
  • Resolved all customer issues to maintain high standards of customer satisfaction.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Maintained cleanliness, neatness and organization of all areas.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Planned and executed [project].
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review [Timeframe].
Machine Operator, 06/2012 to 05/2013
Sugar Hollow Machine ShopCity, STATE,
  • Monitored machines in operation to detect malfunctions and identify product defects.
  • Selected proper cutting tools and calculated correct parameters to manufacture quality parts.
  • Completed minor machine maintenance, including oiling parts and cleaning components.
  • Maintained accurate and timely completion of log books and inspection reports.
  • Completed over [Number] complex [Type] tasks while adhering to specific daily and material needs.
  • Detected work-piece defects and machine malfunctions, maintaining machines to prevent future malfunctions.
  • Operated equipment in accordance with company procedures and customer requirements.
  • Monitored feed and speed of machines during machining process.
  • Used CNC and manual equipment to perform rough and finishing machining, working with tin, sheet iron and sheet copper.
  • Operated various [Type] gauges to inspect pieces after production completion.
  • Reported all operational deficiencies to supervisor and maintenance personnel.
  • Worked on team of [Number] employees for over [Number] projects.
  • Lubricated [Type] parts and performed minor maintenance to improve machine function.
  • Practiced safe driving procedures when traveling to and from locations, following company, customer and state laws requirements.
  • Cut, ground and deburred over [Number] daily frames and profiles.
  • Planned and laid out work to meet production and schedule requirements.
Education and Training
High School Diploma: , Expected in 05/2015 to Anderson County High School - Clinton, TN
GPA:
: Sports Training, Expected in to Tennessee Wesleyan University - Athens, TN
GPA:
: Physical Therapy , Expected in to Roane State Community College - Oak Ridge, TN
GPA:
: , Expected in to Tennessee college of applied technology - ,
GPA:
: Surgical Technology, Expected in to Tennessee School of Applied Technology - Knoxville, TN
GPA:

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Resume Overview

School Attended

  • Anderson County High School
  • Tennessee Wesleyan University
  • Roane State Community College
  • Tennessee college of applied technology
  • Tennessee School of Applied Technology

Job Titles Held:

  • Customer Service Associate
  • Dock Hand
  • Fire Equipment Inspector and Servicer
  • Machine Operator

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)
  • Some College (No Degree)

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