customer service associate resume example with 9+ years of experience
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated Customer Service Representative with extensive experience in customer service online and in store industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Friendly and efficient customer service representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding many areas standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Ambitious, career-focused job seeker, anxious to obtain an entry-level on customer service representative position to help launch career while achieving company goals.
Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Motivated student seeking to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Motivated professional offering customer services in.Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Motivated student seeking to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
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Massmutual Financial Group – SD, State
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Explained benefits, features and recommendations to maximize client retention.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Partnered with internal teams to uncover customer needs and cross-sell opportunities.
- Improved customer service wait times to mitigate complaints.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Troubleshot shortages and overages to support quality control efforts.
- Executed on-time and under budget project management to resolve complex issues.
- Developed and organized electronic files to maintain customer service-related documents.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Recommended and initiated product offerings to meet customer changing needs.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Consulted with customers regarding needs and addressed concerns.
- Reviewed account and service histories to identify trends and resolve issues.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Followed policies and procedures to meet or exceed established performance requirements.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Alliance Therapy Services – San Antonio, TX
- Answer all calls and respond to internet and window orders in a timely manner and provide customers with the best csr help with orders using switchboards
- Make hundreds of boxés of all sizes añd shapes daily, and label each one specifically to each order item
- Keep all work areas cleaned añd disinfected and floor cleaned from all areas of work
- Keep all foods in stock, labeled, and prepped for next use and steady refill of condiments
- Made dough for pizzas and topped, baked, boxed, served at window and I delivered at times.ànd
- I also opened and closed many nights.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong customer relationships to encourage repeat business.
- Improved customer service wait times to mitigate complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Educated customers on special pricing opportunities and company offerings.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Dsv Road Transport – Medford, OR
- Cleaned homes and buildings by sweeping, mopping, scrubbing, and vacuuming
- Disinfected equipment and supplies, using germicides
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas so that health standards were met
- Moved and arranged furniture and turned mattresses
- Cleaned windows, glass partitions, and mirrors while using soapy water and other cleaners.
Mod Pizza – Great Falls, MT
- Cleaned food preparation areas, cooking surfaces, and utensils
- Requested and recorded customer orders, and computed bills using cash registers, multi counting machines, and pencil and paper
- Prepared and served a variety of cold drinks
- Communicated with customers regarding orders, comments, and complaints.
Hígh school - Montgomery, AL
- 3.5 GPA
- Completed coursework in computer tech 1st semester and 2nd.
H. Councill Trenholm State Community College - Montgomery, AL
Trenholm State - Montgomery, AL
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Resume Overview
School Attended
- Hígh school
- H. Councill Trenholm State Community College
- Trenholm State
Job Titles Held:
- Customer Service Associate
- Customer Service Representative Specialist
- Custodian
- Crew Member
Degrees
- Some College (No Degree)
- Some College (No Degree)
- Some College (No Degree)
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