LiveCareer-Resume

customer service associate resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Over 6 years of professional experience of customer service/sales with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

I am committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over 80 calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.

Skills
  • Excel
  • Microsoft Word
  • Microsoft office
  • PowerPoint
  • Phone operator
  • Customer Service
  • Cash Handling
  • Merchandising
  • Sales
  • Dealership experience
  • Negotiation
  • Inside sales
  • Product Recommendations
  • Outside sales
  • Sales Management
  • Microsoft Office (2 years)
  • Cold Calling
Education
Woodlawn High School Baton Rouge, LA, Expected in High school diploma : - GPA :
Work History
Fedex - Customer Service Associate
, , Baton Rouge, LA 08/2016 - 11/2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Processed new customer credit applications accessing credit agency data to open new accounts.
  • Uploaded completed applications to appropriate credit system.
  • Advised accounts and assisted through qualification processes.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Educated employees on register use, merchandising and customer service.
  • Processed checks, cash and credit purchases or refunds.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Displayed new stock and rotated existing products.
  • Analyzed purchases for signs of fraud.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible hours; night, weekend, and holiday shifts.
Advance Auto Parts - Parts Specialist
, , Baton Rouge, LA 07/2020 - 02/2021


  • Served customers in-store and by telephone to answer questions and place orders.
  • Issued parts to technicians to complete customers' repairs.
  • Tracked parts use and charged items to customer accounts for billing.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Assisted customers in finding appropriate parts promptly.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Ordered parts from various distributors to fulfill demands.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Diagnosed malfunctions with special equipment after looking at damaged parts in depth.
  • Completed physical inventory counts each month.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales quota
  • Quoted prices, credit terms and other bid specifications.
Advance Auto Parts - Salesman
, , Baton Rouge, LA 02/2021 - 10/2021


  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Cold-called leads and closed large number of new sales over several months.
  • Processed new customer credit applications accessing credit agency data to open new accounts.
  • Advised accounts and assisted through qualification processes.
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
  • Kept records of customers' charges and payments.
  • Managed account data and verified information with clients, past creditors and other involved parties.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Tracked down hard-to-find merchandise at diverse locations.
Johnstone Supply, Inc - Sales Associate
, , Baton Rouge, LA 01/2022 - 07/2022
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Prepared large cash deposits with zero discrepancies.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Tracked stock using company inventory management software.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Maintained records related to sales, returns and inventory availability.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed new customer credit applications accessing credit agency data to open new accounts.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Conducted 80 outbound phone calls daily to enhance customers in the store.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Researched furniture materials and suggested pieces to clients based on budget and want.
Accomplishments


Skills
  • Excel
  • Microsoft Word
  • Microsoft office
  • PowerPoint
  • Phone operator
  • Customer Service
  • Cash Handling
  • Merchandising
  • Sales
  • Dealership experience
  • Negotiation
  • Inside sales
  • Product Recommendations
Work History
Lowes - Customer Service Associate
, 08/2016 - 11/2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Processed new customer credit applications accessing credit agency data to open new accounts.
  • Uploaded completed applications to appropriate credit system.
  • Advised accounts and assisted through qualification processes.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Educated employees on register use, merchandising and customer service.
  • Processed checks, cash and credit purchases or refunds.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Displayed new stock and rotated existing products.
  • Analyzed purchases for signs of fraud.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible hours; night, weekend, and holiday shifts.
O'Reilly Auto Parts - Parts Specialist
, 07/2020 - 02/2021


  • Served customers in-store and by telephone to answer questions and place orders.
  • Issued parts to technicians to complete customers' repairs.
  • Tracked parts use and charged items to customer accounts for billing.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Assisted customers in finding appropriate parts promptly.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Ordered parts from various distributors to fulfill demands.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Diagnosed malfunctions with special equipment after looking at damaged parts in depth.
  • Completed physical inventory counts each month.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote long term business growth.
  • Set and achieved company defined sales quota
  • Quoted prices, credit terms and other bid specifications.
All Star Hyundai - Salesman
, 02/2021 - 10/2021


  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Set up calendar with customer birthdays and other special events for personal touch.
  • Cold-called leads and closed large number of new sales over several months.
  • Processed new customer credit applications accessing credit agency data to open new accounts.
  • Advised accounts and assisted through qualification processes.
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
  • Kept records of customers' charges and payments.
  • Managed account data and verified information with clients, past creditors and other involved parties.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Answered telephone and email inquiries from potential customers.
  • Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Tracked down hard-to-find merchandise at diverse locations.
Conns - Sales Associate
, 01/2022 - 07/2022
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Prepared large cash deposits with zero discrepancies.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Tracked stock using company inventory management software.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Maintained records related to sales, returns and inventory availability.
  • Processed product returns and assisted customers with other selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed new customer credit applications accessing credit agency data to open new accounts.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
  • Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
  • Conducted 80 outbound phone calls daily to enhance customers in the store.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Researched furniture materials and suggested pieces to clients based on budget and want.

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Resume Overview

School Attended

  • Woodlawn High School

Job Titles Held:

  • Customer Service Associate
  • Parts Specialist
  • Salesman
  • Sales Associate

Degrees

  • High school diploma

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