LiveCareer-Resume

customer service associate resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I became interested in working in a office environment,I remember in high school I took accounting class and during senior year I decided to take banking and financial services internship classes. Since then i liked everything about it. From there i had a passion working and helping clients. Im very good at getting things done because i know how to create a plan, when given a task i start by reviewing the project and then work on planning a strategy. Working here would allow me to feel like im making a real impact with a team like-minded people. I know i can step into this role to help you turn things around so that your costumers are happy as well as the agent who serve them. I believe that it’s important to anyone in their career to keep growing, and seek a position with a company that is able to offer me the growth and stability position. I plan to continue to work in a company helping our clients and hopefully within a few years, grow into the role where i can help lead in making good decisions.

Skills
  • Inbound and Outbound Calling
  • MS Office Proficiency
  • Customer Support
  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Transaction Processing
  • Spanish Fluency
  • Creative Problem Solving
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Customer Service
  • Data Entry
  • Safety Regulations
  • Establishing and Maintaining Customer Relationships
  • Computer Proficiency
  • Multi-Line Phone Systems
  • Excellent Attention to Detail
  • Import data to Quickbooks
  • Import data to EXCEL
  • Create labels to ship UPS and Fedex
Experience
Customer Service Associate, 11/2022 - 12/2022
The Paradies Shops Romulus, MI,
  • Used collateral material and documents to share information about services, products and promotions.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Organized client contracts, records and reports to strengthen traceability.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Promoted brand and marketing campaigns to create interest with customer.
Tax Preparer , Receptionist , 01/2022 - 08/2022
Cannon Equipment La Vergne, TN,
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Communicated with federal and state tax agencies to obtain best resolution for clients.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Reported suspicious individuals to supervisor.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Scheduled and confirmed appointments and meetings for management team.
  • Updated and recorded customer or client information to maintain accounts.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
Machine Operator, 10/2017 - 04/2021
Truist Financial Corporation Lumberton, NC,
  • Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Classified defects from finished orders for record tracking and statistics.
  • Met or exceeded target for on-time customer shipments.
  • Verified production orders prior to starting set-up.
  • Received incoming shipments and reviewed contents against purchase order for accuracy.
  • Placed finished products on skids and wrapped and transported to warehouse with forklift.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Operated forklift to place finished products on skids and transport to warehouse.
  • Set up and operated production machinery according to specific standards and protocols of company.
Bank Teller, 03/2008 - 06/2008
First Bank City, STATE,
  • Welcomed customers and offered pleasant service during entire transaction.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Maintained confidentiality of bank records and client information.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Entered transactions into computer and issued customer receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Education and Training
High School Diploma: , Expected in 07/2008
-
Jurupa Valley High School - Jurupa Valley, CA
GPA:
Status -
Certificate : Banking And Financial Support Services, Expected in 06/2008
-
Ramona High School - Riverside, CA
GPA:
Status -
Tax Preparation Services Certified : , Expected in
-
Ctec - Riverside, CA,
GPA:
Status -

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Resume Overview

School Attended

  • Jurupa Valley High School
  • Ramona High School
  • Ctec

Job Titles Held:

  • Customer Service Associate
  • Tax Preparer , Receptionist
  • Machine Operator
  • Bank Teller

Degrees

  • High School Diploma
  • Certificate
  • Tax Preparation Services Certified

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