Motivated Customer Service Representative with over 9 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in spanish and english.
Knowledgeable and dedicated customer service professional with extensive experience in customer services industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Served needs of more than [Number] customers in busy [Type] environment
- Assisted customers with locating and choosing merchandise in any store department
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- CUSTOMER SERVICE
Exchange checks, Money Shipments, Utility Payments, Money Orders, Refills, Tel, Fax and ATM Cards. - Reviewed weekly sales circulars and monitored price changes
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
- Completed manual and machine counts of funds for transactions valued at over $[Amount]
- Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns
- Prepared and submitted end-of-shift reports using [Software]
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Resolved customer complaints and maintained clean and tidy checkout area
- Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed
- Maintained customer satisfaction while handling [Type] product returns quickly and professionally
- Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Maintained current knowledge of store promotions and highlighted sales to customers
- Assisted customers by answering questions and fulfilling requests
- Checked prices for customers and processed items sold by scanning barcodes
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Assisted customers with locating and choosing merchandise in any store department
- Answered questions about store policies and concerns to support positive customer experiences
- Set up new sales displays each week
- Prepared and submitted end-of-shift reports using [Software]
- Managed customer relations and customer service through daily communication and interaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Provided primary customer support to internal and external customers in fast-paced environment
- Greeted customers entering store and promoted sales or special programs
- Resolved customer complaints and maintained clean and tidy checkout area
- Maintained reports of transactions and greeted customers when entering and leaving establishment
- Counted money in drawers at beginning and end of each shift to ensure amounts were correct
- Monitored self-checkout systems and provided assistance or intervention where required
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Maintained current knowledge of store promotions and highlighted sales to customers
- Checked prices for customers and processed items sold by scanning barcodes
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Set up new sales displays each month
- Quickly and accurately counted drawers at start and end of each shift
- Making pretzels
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School Attended
- Ottawa Hills High School
Job Titles Held:
- Customer Service Associate
- Customer Service Cashier
- Customer Service Associate
Degrees
- High School Diploma
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