Maintained, organized, current and efficient office records by consistently addressing issues and keeping files properly stored. Effectively reduced inefficiencies and storage needs by archiving aging files and eliminating redundancies. Systematic and knowledgeable with strong attention to detail and a strong work ethic. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. A clear understanding of given tasks and training. Motivated to learn, grow and excel.
Skills
Customer service
Sale expertise
Service standard compliance
Money handling abilities
Computer proficient
Credit card processing
MS Office proficiency
Strategic sales knowledge
Work History
Customer Service Associate, 04/2003 to 09/2007 Csc – Austin, TX, United States
Relations with suppliers Sales in the jewelry department Ensure that the customers were happy with their purchases Making sure that all the jewelry and keepsakes were locked and safe.
Exceeded service objectives by applying proven customer service and sales best practices.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Managed customer relations and customer service through daily communication and interaction.
Issued receipts and processed refunds, credits, or exchanges.
Improved operational efficiencies while managing customer's requests, store inventory, transactions, new purchase orders, and pricing needs.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Assisted with price verifications and implemented adjustments for discounts or promotions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Trained in loss prevention, visual merchandising and general sales skills.
Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
Skilled using cash register including processing sales discounts and refunds.
Maintained a clean sales floor and straightened and faced merchandise.
Helped customers by approaching conversations with a positive attitude
Energized and motivated in performing sales floor activities including merchandising and selling.
Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
Lead Customer Service Associate, 04/2004 to 05/2013 Fedex – Troutdale, OR, United States
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Maintained up-to-date knowledge of product and service changes.
Investigated and resolved customer inquiries and complaints quickly.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Managed timely and effective replacement of damaged or missing products.
Effectively communicate with customers about account changes, new products or services, and potential upgrades.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Educated customers about billing, payment processing, and support policies and procedures.
Assisted customers with completing quick and efficient sales transactions.
Jessicaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Gastroenterology Technician, 08/2019 to Current Ascension (System Office) – South Bend, IN,
Clean and sterilize endoscopes, forceps, snares, and other tools and equipment following established infection control procedures.
Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies for upcoming procedures.
Assisted medical staff by preparing patients for procedures.
Collect and prepare specimens for cytology, microbiology, and pathology.
Set up endoscopy suites with equipment and supplies needed for procedures.
Office Administrative Assistant, 10/2013 to 02/2019 Knighted Ventures – Elk Grove, CA,
Translated all documents from Albanian to English.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Received and routed business correspondence to correct departments and staff members.
Drafted professional memos, letters, and marketing copy to support business objectives and growth.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Transferred and directed phone calls, guests and mail to correct staff members.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Drafted agendas, recorded minutes and created documents for meetings.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Kept reception area clean and neat to give visitors a positive first impression.
Provided clerical support to company employees by copying, faxing and filing documents.
Recorded expenses and maintained accounting records.
Education
: , Expected in - , GPA:
M.D.: Business Psychology, Expected in 09/2011 University of Phoenix - Online, GPA:
Bachelor of Arts And Science: Psychology, Expected in 05/2009 Central Connecticut State University - New Britain, CT, GPA:
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