Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Diligent customer service advocate offering 25+ years in customer support and strong aptitude for working with little supervision. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. In search of long term employment.

Skills
  • Data evaluation
  • Senior leadership support
  • Schedule mastery
  • Conflict mediation
  • Project management
  • Customer relations
  • Project management abilities
  • Employee coaching
  • Report creation
  • Organizational strengths
  • Inbound and outbound calling
  • Technologically savvy
  • Promotional support
  • Quickbooks proficiency
  • High-energy attitude
  • Customer service
  • Clerical support
  • Microsoft Office expertise
  • Credit card payment processing
  • Inventory control
  • Paperwork drafting
  • Payment verification
  • Skilled in cash handling
  • Timesheet processing
  • Recordkeeping
  • Office administration
  • Client relationships
  • Strong problem solver
  • Professional and mature
  • Database management
  • Proper phone etiquette
  • Excel spreadsheets
  • Processes and procedures
  • Time management skills
  • Employee orientation
Education and Training
Kilgore High School Kilgore, TX Expected in 01/1990 GED : - GPA :
Experience
Masterbrand Cabinets Inc. - Customer Service Associate
Richmond, VA, 07/2019 - 01/2020

I worked in the cash office handling the deposits and auditing the safe In the mornings.

  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Maintained work area in clean and neat manner.
  • Helped customers find store locations and complete purchases.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Accepted merchandise returns.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Food City - Head Cashier
Elizabethton, TN, 02/2019 - 08/2019
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Maintained work area in clean and neat manner.
  • Built and maintained productive relationships with employees.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Oversaw work of 20 cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Monitored exits for security issues.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Worked closely with front-end staff to assist customers.
  • Greeted customers promptly and responded to questions.
  • Accepted merchandise returns.
  • Managed cashier shifts and breaks.
  • Supervised more than 20 cashiers and associates to maximize performance, efficiency and service levels.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Helped customers find specific products, answering questions and offering advice.
  • Helped customers find store locations and complete purchases.
Mcdonald's - Manager
Arnold, MO, 01/2003 - 12/2018
  • Managed day-to-day operations, including supervision and assignment delegation for 13-member team.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Coached new team members on job tasks and performance strategies.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Oversaw personnel recruitment, performance and scheduling.
  • Handled cash deposits
  • Opening and closing of the business.
  • Daily, Weekly, Monthly and yearly reports.
  • Bookkeeping.
Nokia - Customer Service Specialist
KY, State, 04/1996 - 04/2000
  • Gathered information for review, including financial histories, environmental reports and property appraisals.
  • Followed bank policies as well as FLP, HMDA, and TRID requirements.
  • Handled the processing of loan applications.
  • Checked application documents for completion, integrity and compliance with bank standards.
  • Organized, filed and maintained customer, department and regulatory loan records.
  • Examined and verified information in loan application and closing documents.
  • Checked applicant credit, personal references and employment histories.
  • Submitted completed loan applications, including recommendations for underwriting approval or denial.
  • Directed specific questions to appropriate branch personnel.
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Secured payments by following up with customers which disregarded promise to pay.
  • Maintained confidentiality of bank records and client information.
  • Delivered prompt, accurate and excellent customer service.

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Resume Overview

School Attended

  • Kilgore High School

Job Titles Held:

  • Customer Service Associate
  • Head Cashier
  • Manager
  • Customer Service Specialist

Degrees

  • GED

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