Friendly and efficient customer service devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding retail standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Dedicated customer service talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 31 years of experience in customer service, retention and problem resolution. Proficient in managing conversational flow and diffusing difficult customer situations. Cheerful and upbeat customer service with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
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