Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in

Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Conscientious

with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Diligent, Customer Service, bringing experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Intelligent with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Friendly Customer Service with 10 year service.

  • Inbound and Outbound Calling
  • Sales
  • Guest Services
  • Cleaning
  • Product Knowledge
  • Money handling abilities
  • International sales support
  • Stocking and replenishing
  • Stock management
  • Report preparation
Work History
Customer Service Associate, 08/2020 to 04/2021
The Tjx Companies, Inc.Minot, ND,

Front End -

  • Communicated professionally with colleagues, freelancers and clients.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed expectations and exhibited excellent follow-through related to [Task]. The Job would be done with no hesitating what-so-ever.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
Library Clerk, 05/2014 to 05/2019
City Of DavenportDavenport, IA,
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Entered and updated lending transactions of library users.
  • Handled receipt processing for book, audio-visual and computer software inventories.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Collected and processed fines on overdue library materials.
  • Kept detailed records of lending transactions and library users.
  • Processed receipt of new book, audio visual and computer software inventory.
  • Answered questions from patrons and helped to find desired materials.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Closely monitored front desk visitors to maintain secure and clean environment.
  • Placed books on proper shelves when returned to circulation.
  • Maintained circulation desk for lending of periodicals and books.
  • Educated patrons on use of reference sources, card catalogs and automated information systems.
  • Maintained secure environment by monitoring visitors at front desk.
  • Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
  • Assisted patrons with library's computers and provided information on logging onto Internet.
  • Supported staff with facility maintenance, security, services and daily staff tasks.
Guest Service Representative, 05/2017 to 03/2018
Childrens Hospital Los AngelesTorrance, CA,
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees and payments.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained transaction security by verifying payment cards against identification.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Protected guest valuables with main safe or in individual boxes to maximize security
Uber Partner, 07/2016 to 03/2017
Uber, LyftCity, STATE,
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Placed safety as top priority for all rides and followed community guidelines for engaging emergency personnel when situations required.
  • Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Transported high-value clients with professionalism and discretion.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain all systems in working order.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Identified issues, analyzed information and provided solutions to problems.
: , Expected in
Bellevue College - Bellevue, NE,
  • Coursework in [Subject], [Subject] and [Subject]Social Studies, Spanish
  • Minored in [Subject]Spanish
  • Majored in [Subject]Social Studies
Associate of Arts: Bible Studies, Expected in 03/1970
South Western Christian College - Terrell, TX,
  • Majored in [Subject], Bible
  • Minored in [Subject]English
High School Diploma: , Expected in 06/1967
South High School Omaha NE - 4545 South 24 St ,

English, great in spelling and grammar. Excelled in sports, track and field and football. Lettered in achievement in track and field

  • Coursework in
  • , [Subject] and [Subject],Math, Reading, Social Studies

I was on the Dean's List -Elementary School, Math. Achieved 4.75 of 5 five stars for 2,000 uber rider

  • [Area of certification] Training - [Timeframe], State of Nebraska -12/2014-12/2016
  • [Area of certification] Training - [Timeframe]SuperTarget Sales Professional 2013

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Resume Overview

School Attended

  • Bellevue College
  • South Western Christian College
  • South High School Omaha NE

Job Titles Held:

  • Customer Service Associate
  • Library Clerk
  • Guest Service Representative
  • Uber Partner


  • Some College (No Degree)
  • Associate of Arts
  • High School Diploma

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