Customer Service Associate Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
To obtain an entry-level position in my field of study that builds upon and utilizes my collegiate, internship and community experiences and activities.
Skill Highlights
  • Results-oriented
  • Client-focused
  • Quick learner
  • Computer proficient
  • Cash handling accuracy
  • Loss prevention
  • Employee scheduling
  • Organized
  • Time management
  • Detail-oriented
  • Strong communication skillsMicrosoft Office, Excel, PowerPoint proficiency
  • Cooperative team member
  • Excellent analytical skills
  • Outstanding interpersonal skills
  • energetic
Education and Training
Alabama State University Montgomery, AL Expected in May 2013 Bachelors of Science : Psychology - GPA : GPA: 3.2

Psychology GPA: 3.2

  • Voluntarily created and implemented daily parenting workshops for teen mothers involved in the criminal justice system.
  • Effectively managed caseloads of more than 5 inventory
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware, and utensils.
  • Answered telephone calls and responded to inquiries.
  • Consistently exceeded daily sales targets with an average of $11,000
  • Balanced daily cash drawers and vaults totaling an average of $15,000 in sales each day.
Professional Experience
Truepill - Customer Service Associate
Redmond, WA, 09/2013 - 2015
  • Prepares for customer inquiries by studying products, services, and customer service processes.
  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Records customer inquiries by documenting inquiry and response in customers' accounts.
  • Improves quality service by recommending improved processes; identifying new product and service applications.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplishes customer service and organization mission by completing related results as needed.
Baylor Scott & White Health - Patient Observer
Coppell, TX, 07/2013 - 11/2014
  • The Patient Safety Observer role is a position providing support to the patient care team by providing constant observation and monitoring of assigned patients to ensure safety and prevention of injury.
  • Responsible for one on one direct, continuous observation for the purpose of injury prevention of patients who might be at high risk to injure themselves or others due to confusion, delirium, self-destructive behavior, or a high likely hood of falling.
  • Under the supervision of the registered nurse and in accordance with department policies and procedures, responsible for keeping the patient in his/her line of vision at all times and working with others in the health care team to assure prompt intervention to prevent physical harm to patients ensuring optimal patient safety and patient comfort.
Uniontown Hospital - Secretary
Uniontown, PA, 07/2012 - 04/2013
  • Answered, screened and directed inbound phone calls.
  • Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.
  • Performed general secretarial duties, including - meeting scheduling, appointment set up, faxing and mailing.
  • Took verbal and written messages and transmitted them to exact person/destination.
  • Received and sorted email and electronic deliveries.
  • Maintained meeting diary - manually or electronically, as required.
  • Accepted letters and packages delivered to the front desk and distributed to appropriate staff.
  • Handled general requests for information and data.
  • Interacted well with the public.
  • Handled delicate situations, such as - customer requests, special needs and complaints.
Roche Bros - Customer Service Cashier
Marshfield, MA, 05/2011 - 11/2011
  • Well versed in maintaining an assertive awareness of the areas around the cashier's booth.
  • Proficient in assisting accounts personnel with locating and reconciling Expert in typing and keyboarding.
  • Proved ability to use various software applications such as Microsoft Office Suite and spreadsheets demonstrated attention to detail and ability to work in a self-directed manner.
Ross Education, Llc - Student Aide
Davison, MI, 07/2010 - 11/2010
  • The teacher teaches the class as a whole while the special needs assistant works exclusively with a child with special needs.

attention to detail, customer service, email, faxing, researching, scheduling, spreadsheets, teacher, phone, typing. Accounts Payable/Receivable, Budgeting, Cold Calling, Computer Literate, Computer Proficient, Creative Problem Solving, Credit and Collections, Domestic and International Experience, Expense Control,Marketing, Multi-Task Management, Reporting, Sales, Statement Billings, Tax Preparation, Weekly Payroll

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Alabama State University
Job Titles Held:
  • Customer Service Associate
  • Patient Observer
  • Secretary
  • Customer Service Cashier
  • Student Aide
  • Bachelors of Science

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