(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

  • Shipping and Receiving
  • Sales Goals
  • Guest Services
  • Cleaning
  • Store Merchandising
  • Product Knowledge
  • New Product Information
  • Product Location
  • Quality Management
  • Visual Displays
Balboa High School San Francisco, CA Expected in 06/1982 High School Diploma : - GPA :
Work History
Truepill - Customer Service Associate
Madison Heights, MI, 10/2018 - 11/2019
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
Calavo Growers, Inc. - Janitorial Worker
Garland, TX, 09/2010 - 10/2019
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Damp-mopped hard floors to clean and remove residue or spillage.
  • Swept hard surface floors using broom or push broom dust mop.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Hand-cleaned telephones, door knobs, and remote controls.
  • Polished stainless steel fixtures and furniture details.
  • Wiped light switches, switch plates, door knobs, door frames and door jambs.
  • Vacuumed carpeted floors, rugs and mats.
  • Sanitized break area kitchen counters, tables and sinks.
  • Cleaned and sanitized drinking fountains.
  • Collected garbage by emptying trash containers and replacing trash bags or liners.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Maintained floor cleaning and waxing equipment.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Inspected facility and grounds and picked up any trash.
  • Kept janitorial closets clean and organized.
  • Collected, sorted and transported recyclable materials.
  • Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Checked in and stocked inventory throughout facility.
Goodwill Of North Georgia - Warehouse Associate
Mcdonough, GA, 11/2015 - 05/2018
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
  • Worked safely around moving machinery.
  • Performed inventory control, such as counting and stocking merchandise.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
  • Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Compared received packages against shipping documents.
  • Consistently lifted materials weighing as much as 50lbs pounds.
San Francisco Goodwill - Sales Associate
Fillmore, CA, 09/2012 - 05/2015
  • Prepared merchandise for sales floor by pricing or tagging.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Achieved perfect attendance and on-time record.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Processed product returns and assisted customers with other selections.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Solved customer challenges by offering relevant products and services.

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Resume Overview

School Attended

  • Balboa High School

Job Titles Held:

  • Customer Service Associate
  • Janitorial Worker
  • Warehouse Associate
  • Sales Associate


  • High School Diploma

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