Successful customer service with 30 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Service-focused , bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Skills
Good listening skills
Customer Retention Strategies
Building Customer Trust and Loyalty
Responding to Difficult Customers
Understanding Customer Needs
Creative Problem Solving
Upbeat and Positive Personality
Courteous with Strong Service Mindset
Issue and Complaint Resolution
Calm and Professional Under Pressure
Efficient and Detail-Oriented
Proactive Self-Starter
Strong Analytical and Problem Solving Skills
Excellent Attention to Detail
Team-Oriented and Cooperative
Establishing and Maintaining Customer Relationships
Work History
Customer Service Associate, 10/2019 to Current Aeroflow Healthcare – Asheville, NC,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Sales Assistant Team Member, 12/2018 to 06/2021 Private Family – Wilmington, DE,
Helped customers complete purchases, locate items and join reward programs.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Informed customers of current store promotions to encourage additional sales purchases.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Spoke to customers in native language to increase loyalty and establish relationships.
Folded and arranged merchandise in attractive displays to drive sales.
Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Maintained clean sales floor and straightened and faced merchandise.
Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
Answered questions about store policies and addressed customer concerns.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Supported loss prevention goals by monitoring shopper behavior.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Used POS system to process sales, returns, online orders and gift card activations.
Issued receipts and processed refunds, credits or exchanges.
Worked closely with shift manager to solve problems and handle customer concerns.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Opened and closed store independently and prepared nightly bank drop for manager.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
In Home Caregiver, 05/2014 to 11/2018 Visiting Angels Home Care – City, STATE,
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Provided mobility assistance such as walking and regular exercising.
Checked vital signs on daily basis and contacted supervisor regarding any patient health concerns or behavioral changes.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Followed nutritional plans to prepare optimal meals.
Monitored progress and documented patient health status changes to keep care team updated.
Completed entries in log books, journals and care plans to accurately document and report patient progress.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Cooked tasty, nourishing meals for patients to promote better nutrition.
Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from any harm.
Administered medications to patients and remained vigilant for negative side effects.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Assisted disabled clients to support independence and well-being.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Administered medication as directed by physician.
Administered prescribed medications under direction of physician.
Developed rapport to create safe and trusting environment for care.
Supervised daily activities and provided assistance to staff.
Provided transportation and appointments management.
Education
High School Diploma: , Expected in Penn Foster Career School - Scranton, PA GPA:
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