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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Cash Handling
  • Store Merchandising
  • Cash Register Operation
  • Visual Displays
  • Scheduling
  • Sales
  • Meal Planning and Preparation
  • Staff Supervision
  • Inventory Control
  • Staff Management
  • Store Operations
  • Cleaning
  • Point of Sale Systems
  • Product Location
  • Sales Goals
  • Invoicing
  • Inbound and Outbound Calling
  • Verbal and written communication skills
  • Goals and Performance
  • Store Management
  • Sales Training
  • Product Knowledge
Work History
Customer Service Associate, 10/2019 to 12/2020
Company Name – City, State
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Processed purchases and handled payment transactions using POS system.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Greeted customers entering store and promoted sales or special programs.
  • Skilled using cash register including processing sales discounts and refunds.
Assistant Store Manager, 11/2012 to 04/2014
Company Name – City, State
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Monitored security and handled incidents calmly.
  • Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted Store Manager in meeting standards for customer service and quality.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Trained new-hires on cashier and keyholder procedures to better service customers.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Promoted to Assistant Manager after only six months with company.
  • Maintained high levels of organization in store by directing customers and replenishing merchandise.
Non-Medical Caregiver, 01/2011 to 11/2011
Company Name – City, State
  • Provided patients with assistance in completing such tasks as cooking and bathing, effectively reducing daily burden on family members.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to Home Instead Manager.
  • Promoted development of healthy lifestyle to meet health and wellness objectives.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
Education
GED: 03/2011
York Comprehensive High School - City, State
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Resume Overview

School Attended

  • York Comprehensive High School

Job Titles Held:

  • Customer Service Associate
  • Assistant Store Manager
  • Non-Medical Caregiver

Degrees

  • GED : 03/2011

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