Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Would like to join an established and growing company which will allow me to utilize my skills.

Skill Highlights
  • Utilizes Microsoft Word, Excel and Power Point
  • Strong organizational skills
  • Active listening skills
  • Inventory control familiarity
  • Telephone inquiries specialist
  • Customer service expert
  • Top sales performer
  • Energetic work attitude
Education and Training
Manteno High School Manteno, IL Expected in 1999 High School Diploma : - GPA :
Work Experience
Alight - Customer Service Associate
ME, State, 09/2010 - Current

Provides accurate information to customers and healthcare professionals regarding medical benefits, claims and provider contracts within a dynamic call center environment. Works independently with little assistance while multi tasking in a fast paced environment. Responds to customer/provider inquires, requests and resolved issues by delivering excellent customer service, building customer satisfaction and loyalty. In less than 3 years have been untrained to a Certified Choice Fund Representative and part of a dedicated team for JPMorgan Chase. Maintained 100% on audits for 5 consecutive months. Complete ongoing training to stay abreast of product, service and policy changes.

Cumberland Farms - Gas Station Attendant
East Greenwich, RI, 2009 - 02/2011

Excellent knowledge of collecting money for gas, oil and cigarettes purchased by customers. Able to enter accurate records of purchases in register. Restocked retail items on shelves as well as maintaining inventory for those items. Raised over $900.00 for fundraiser for children with muscular dystrophy, sending 2 children to camp and was the number 1 seller within the entire company.

Home Depot - Customer Service/Sales
Fairburn, GA, 01/2007 - 2009

Increase the customer experience by providing information on new products, costs and services through up selling opportunities. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Organized weekly sales reports for the sales department to track product success.Cross-trained and provided back-up for other customer service representatives when needed.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.

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resume Strength

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Resume Overview

School Attended

  • Manteno High School

Job Titles Held:

  • Customer Service Associate
  • Gas Station Attendant
  • Customer Service/Sales

Degrees

  • High School Diploma

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