Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Would like to join an established and growing company which will allow me to utilize my skills.
Provides accurate information to customers and healthcare professionals regarding medical benefits, claims and provider contracts within a dynamic call center environment. Works independently with little assistance while multi tasking in a fast paced environment. Responds to customer/provider inquires, requests and resolved issues by delivering excellent customer service, building customer satisfaction and loyalty. In less than 3 years have been untrained to a Certified Choice Fund Representative and part of a dedicated team for JPMorgan Chase. Maintained 100% on audits for 5 consecutive months. Complete ongoing training to stay abreast of product, service and policy changes.
Excellent knowledge of collecting money for gas, oil and cigarettes purchased by customers. Able to enter accurate records of purchases in register. Restocked retail items on shelves as well as maintaining inventory for those items. Raised over $900.00 for fundraiser for children with muscular dystrophy, sending 2 children to camp and was the number 1 seller within the entire company.
Increase the customer experience by providing information on new products, costs and services through up selling opportunities. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Organized weekly sales reports for the sales department to track product success.Cross-trained and provided back-up for other customer service representatives when needed.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
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