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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Organized HR Generalist effective at record maintenance and assuring compliance with government employment regulations at all times for both military and civilian personnel

Accomplishments

Received Global War on Terrorism Service Medal.

Experience
Customer Service Associate 11/2013 to 02/2014 Amazon.com Fort Hood, TX
  • Managed a high volumes of customer calls and met performance benchmarks by performing outstanding service
  • Responded to customer inquiries by reviewing previous inquiries and responses; gathered and researched information; Recording details of all inquiries, comments and complaints; and verified the customers understanding of information presented to them
Travel Clerk 04/2011 to 02/2012 NAF (US Army) Fort Hood, TX
  • Assisted customers by providing information concerning available leisure activities, selling tickets, making reservations and arranging for special accommodations required for tours, sporting events, theaters and special events
  • Provided full assistance to individuals planning travel itineraries, including hotel reservations and other local services or information
  • Received payments, issue receipts, and document business transactions
Transition Specialist 02/2007 to 12/2007 Serco APO, AE
  • Executed a wide variety of complex technical tasks associated with the release from active duty, discharges, retirements or physical disability separation of US Army Soldiers
  • Trained and proficient in the Military system TRANSPROC III Installation Support Module Meticulously processed both separation orders and DD 214's
  • Maintained Military Personnel Records, Medical and Dental Records with 100% accuracy Counseled soldiers on ETS and retirement from the military
  • Held monthly separation briefings and bi-monthly retirement briefings ensuring all soldiers and retirees are aware of benefits and entitlements, making the transformation from soldier to civilian manageable
Human Resources Specialist 02/2003 to 07/2006 United States Army APO, AE
  • Managed administrative office procedures within the Mannheim community for the US Passport/ Birth Registration Office during February 2003 until January 2004 conducting weekly visits to drop off completed packets to the U.S. Consulate in Frankfurt, Germany
  • Completed paperwork for personnel requesting US Passports
  • Processed Report of Birth Abroad packets for US infants born overseas which included US Passports, Report of Birth Abroad Birth Certificates, and Social Security Cards
  • Assisted both soldiers and civilians in completing US Citizenship paperwork
  • Coordinated with the Finance Company to ensure soldiers were paid hazard duty pay
  • Maintained liaison with officials at the Human Resources Command (HRC) for processing Non-Commissioned Officer Evaluation Reports (NCOER).
  • Completed various staff assignments for Soldiers permanent change of station (PCS) and various personnel actions to include adding or removing dependents, Exceptional Family Member Program (EFMP), Early Return of Dependents (EROD), Married Army Couple Program, name changes, and updating Enlisted Record Brief (ERB) and Officer Record Brief (ORB).
  • Deployed to Balad, Iraq from January 2004 until January 2005 in support of Operation Iraqi Freedom (OIF) II
  • Served as the S1 supervisor (NCOIC) in charge of maintaining personnel files for the unit of over 70 soldiers while deployed in Iraq
  • Provided support for deployed soldiers
  • Maintained Personnel records
  • Supervised personnel staff and directed employees in the completion of daily tasks and projects to ensure precision and on time completion
Human Resources Specialist 12/2000 to 01/2003 United States Army Fort Hood, TX
  • Served as S1 Clerk overseeing various personnel transactions within the company in both Republic of South Korea and in Fort Hood, Texas
  • Conducted daily personnel management reports and weekly visits to the Headquarters Organization (Battalion) to ensure soldiers files were properly maintained and updated regularly
  • Ensured soldiers within the unit were promoted and paid on time for a company of approximately 150 soldiers
Education
MBA: Business Administration 2012 American Intercontinental University Online Schaumburg, IL, US

Specialization in Human Resources Management

Bachelor of Arts: Business Administration 2011 American Intercontinental University Online Schaumburg, IL, United States

Specialization in Human Resource Management

Dean's List Achievement: Fall 2010, Spring 2011
Skills

•Project, data and Human Resources Management (HRM management) skills

•Proficient in Windows and Microsoft Office applications. Intermediate skills using Word and Excel intermediate-advanced in PowerPoint

•Excellent communication abilities in both group and one-on-one settings, comfortable in formal and informal public speaking situations

•Highly self-motivated with a proven ability to build and work collaboratively in a strong team environment as well as independently

•Attentive, versatile, dependable, multi-task oriented, positive, able to adapt effectively to challenging and unforeseen situations

•Well-developed in prioritizing, organization, decision-making, time management, and verbal/written communication

•Admirable skills in the ability to analyze situations accurately and effectively

•Experienced in working with people from diverse economic, social and underrepresented backgrounds

•Experience in various military personnel management systems such as Enlisted Distribution and Assignment System (EDAS) and Electronic Military Personnel Office (eMILPO).

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Resume Overview

Companies Worked For:

  • Amazon.com
  • NAF (US Army)
  • Serco
  • United States Army

School Attended

  • American Intercontinental University Online

Job Titles Held:

  • Customer Service Associate
  • Travel Clerk
  • Transition Specialist
  • Human Resources Specialist

Degrees

  • MBA : Business Administration 2012
    Bachelor of Arts : Business Administration 2011

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