Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

  • Inbound and Outbound Calling
  • Customer Support
  • Customer Service
  • Verbal Communication
  • Store maintenance
  • Product organization
  • Technologically savvy
  • High-energy attitude
  • Adaptive team player
  • Problem-solving abilities
02/2020 to Current
Customer Service Associate Aramark Corp. Reading, PA,
  • Connect with customers, communicate, and help them find the products they need.
  • Continually learning and gaining knowledge of the products to best fit the needs of the customers.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Supported other departments throughout the store to better serve the customers.
  • Recommended improvements to products and services to mitigate complaints.
  • Shared detailed information regarding options to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
07/2018 to 12/2019
Customer Service Associate Aramark Corp. South Lake Tahoe, CA,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Asked in depth questions to determine service needs and point them toward the product that would best serve their purpose.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Trained new employees on procedures and policies to maximize team performance.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
11/2014 to 07/2018
Dental Lab Technician Veterans Health Administration Georgetown, DE,
  • Polished finished work to smooth rough edges and provide ideal fit.
  • Created models of patients' mouth by pouring plaster into dental impressions and allowing plaster to set.
  • Fabricated, altered and repaired dental devices such as dentures, bridges, inlays and crowns.
  • Reviewed orders, instructions and prescriptions written by our doctors to complete work accurately.
  • Created implants using waxes, ceramics and metals.
  • Marked impressions with case numbers for easy patient identification.
  • Built and shaped wax teeth using small hand tools such as a WC-1 wax carver and WC-2 waxing instrument.
  • Modeled patient mouth to produce accurate fits by using dental impression plaster and molds.
  • Matched appearance of natural teeth by applying stains and glazes to restorations.
  • Corrected and restored natural teeth by creating removable or permanent appliances.
  • Melted metals or mixed plasters, acrylic and porcelain to pour into molds, creating dental apparatuses and prosthetics.
  • Evaluated model functionality with use of bite-mimicking apparatus, adjusting devices to optimize performance.
  • Created artificial teeth by bonding porcelain to metal, producing attractive and durable dental work.
  • Assisted dentist with fitting dentures and bridges for patients.
  • Used articulators and micrometers to check conformance of appliances and occlusion accuracy.
  • Formed and contoured artificial gums to fit snuggly into patient mouths with optimal comfort.
Education and Training
Expected in 05/2014
High School Diploma:
Portland High School - Portland, TN,
  • 3.6 GPA
  • Cum laude graduate
  • Graduated with Honors
  • National Honors Society Member
  • Beta Club Member
Expected in
Volunteer State Community College - Gallatin, TN

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School Attended

  • Portland High School
  • Volunteer State Community College

Job Titles Held:

  • Customer Service Associate
  • Customer Service Associate
  • Dental Lab Technician


  • High School Diploma
  • Some College (No Degree)

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