Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Skills
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Experience
02/2020 to Current
Customer Service Associate Aramark Corp. – Reading, PA,
- Connect with customers, communicate, and help them find the products they need.
- Continually learning and gaining knowledge of the products to best fit the needs of the customers.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Assisted customers in making payments on accounts and setting up payment plans.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Supported other departments throughout the store to better serve the customers.
- Recommended improvements to products and services to mitigate complaints.
- Shared detailed information regarding options to help customers make decisions.
- Consulted with customers regarding needs and addressed concerns.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
07/2018 to 12/2019
Customer Service Associate Aramark Corp. – South Lake Tahoe, CA,
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Asked in depth questions to determine service needs and point them toward the product that would best serve their purpose.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Assessed customer needs and upsold products and services to maximize sales.
- Set up and activated customer accounts.
- Recommended improvements to products and services to mitigate complaints.
- Trained new employees on procedures and policies to maximize team performance.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
11/2014 to 07/2018
Dental Lab Technician Veterans Health Administration – Georgetown, DE,
- Polished finished work to smooth rough edges and provide ideal fit.
- Created models of patients' mouth by pouring plaster into dental impressions and allowing plaster to set.
- Fabricated, altered and repaired dental devices such as dentures, bridges, inlays and crowns.
- Reviewed orders, instructions and prescriptions written by our doctors to complete work accurately.
- Created implants using waxes, ceramics and metals.
- Marked impressions with case numbers for easy patient identification.
- Built and shaped wax teeth using small hand tools such as a WC-1 wax carver and WC-2 waxing instrument.
- Modeled patient mouth to produce accurate fits by using dental impression plaster and molds.
- Matched appearance of natural teeth by applying stains and glazes to restorations.
- Corrected and restored natural teeth by creating removable or permanent appliances.
- Melted metals or mixed plasters, acrylic and porcelain to pour into molds, creating dental apparatuses and prosthetics.
- Evaluated model functionality with use of bite-mimicking apparatus, adjusting devices to optimize performance.
- Created artificial teeth by bonding porcelain to metal, producing attractive and durable dental work.
- Assisted dentist with fitting dentures and bridges for patients.
- Used articulators and micrometers to check conformance of appliances and occlusion accuracy.
- Formed and contoured artificial gums to fit snuggly into patient mouths with optimal comfort.
Education and Training
Expected in 05/2014
High School Diploma:
Portland High School - Portland, TN,
Portland High School - Portland, TN,
- 3.6 GPA
- Cum laude graduate
- Graduated with Honors
- National Honors Society Member
- Beta Club Member
Expected in
Volunteer State Community College - Gallatin, TN
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Resume Overview
School Attended
- Portland High School
- Volunteer State Community College
Job Titles Held:
- Customer Service Associate
- Customer Service Associate
- Dental Lab Technician
Degrees
- High School Diploma
- Some College (No Degree)
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