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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills

I have great customer service skills and can handle most customer issues or complaints.

I have knowledge on how to perform and complete inventory.

I have kmowledge on proper food care and preparation.

I have knowledge on closing and opening responsibilities.

I work well with a team or alone.

(You will not regret having me join your team.)

Experience
Customer Service Associate
City, StateCompany Name/Sep 2019 to Current
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Diminished work-flow downtime and troubleshot customer sales, support and software issues.
  • Exceeded [Timeframe] service goals while leveraging customer service, sales and employee management best practices.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Educated customers on special pricing opportunities and company offerings.
Shift Lead
City, StateCompany Name/Mar 2017 to Oct 2018
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Managed and mentored [Number] staff members.
  • Created and improved daily work plans for [Type] operation, including planning production schedules and optimizing task flows.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Increased overall team efficiency and productivity.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
Shift Lead
City, StateCompany Name/Nov 2015 to Jul 2017
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Managed and mentored [Number] staff members.
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.
  • Increased overall team efficiency and productivity.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Documented receipts, employee hours and inventory movements.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Collaborated with team members to complete demanding projects under tight deadlines.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
Customer Service Representative
City, StateCompany Name/Apr 2013 to Oct 2015
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Worked with managers to develop service improvement initiatives.
Education and Training
PsychologyAshford UniversityCity, State

Had a 4.0 GPA and a good professional relationship with professors. Did online education and was unable to continue after a year due to financial issues. Planning to go back in the near future.

High School DiplomaMerrillville High SchoolAug 2006City, State
CosmetologyG. Skin And Beauty Institute City, State

Did not get to complete school due to personal complications. Had a 4.0 GPA and helped others reach their goals as well.

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Resume Overview

School Attended

  • Ashford University
  • Merrillville High School
  • G. Skin And Beauty Institute

Job Titles Held:

  • Customer Service Associate
  • Shift Lead
  • Customer Service Representative

Degrees

  • Psychology
    High School Diploma
    Cosmetology

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