LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Ethical [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Innovative professional focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Skills
  • MS Office proficiency
  • Inbound and outbound calling
  • [Type] support
  • Quality assurance
  • Customer relationship management
  • Process improvements
  • Project management
  • Sales techniques
  • Software troubleshooting
  • Safety regulations
Experience
01/2018 to 02/2020 Customer Service Associate Arthur J Gallagher & Co. | Ridgeland, MS,
  • Reviewed account and service histories to identify trends and issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Processed customer account changes.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Increased customer traffic count by [Number]% and retail sales by [Number]%.
  • Ranked as most effective in [Action] out of [Number] representatives.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
02/2014 to 05/2018 Customer Service Associate Arthur J Gallagher & Co. | Fair Lawn, NJ,
  • Reviewed account and service histories to identify trends and issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Processed customer account changes.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Increased customer traffic count by [Number]% and retail sales by [Number]%.
  • Ranked as most effective in [Action] out of [Number] representatives.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with managers to develop service improvement initiatives.
  • Implemented [Software] for [Task], resulting in [Result].
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Mentored junior team members and managed employee relationships.
  • Answered [Number] daily phone calls to resolve [Type] customer issues efficiently.
  • Served needs of as many as [Number] customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Excelled in exceeding daily credit card application goals.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
06/2012 to 08/2014 Marketing Intern Espark Learning | City, State,
  • Developed marketing plans and successfully promoted business on internet, improving business opportunities [Number]%.
  • Gathered data from focus groups and surveys to compile into marketing reports.
  • Researched competitor services and trends for analysis of marketing strategies.
  • Promoted branding initiatives by producing strategic communications plan containing content aimed at supporting product artist music, albums and videos.
  • Monitored and evaluated web analytics to recommend proactive adjustments to strategies.
  • Updated web pages and social media profiles to reflect proactive strategies and engage customers.
  • Updated company web pages on [Timeframe] basis using [Software] to keep content fresh.
  • Strengthened digital marketing initiatives, driving social media interaction, including blog posts, YouTube, Instagram, Facebook advertising campaigns and Twitter feed.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Increased company recognition by creating engaging content on various social media accounts.
  • Performed administrative support function for senior staff including creating proposals and organizing documentation.
  • Balanced organizational objectives against customer satisfaction and profit demand to create optimal pricing strategies.
  • Researched latest trends and conducted market analysis.
Education and Training
Expected in High School Diploma | Jupiter High School, Jupiter, FL GPA:

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Resume Overview

School Attended

  • Jupiter High School

Job Titles Held:

  • Customer Service Associate
  • Customer Service Associate
  • Marketing Intern

Degrees

  • High School Diploma

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