LiveCareer-Resume

customer service associate resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Skills
  • Inbound and Outbound Calling
  • Sales
  • Invoicing
  • Sales Goals
  • Guest Services
  • Cash Handling
  • Store Merchandising
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • Cash Register Operation
  • New Product Information
  • Product Location
  • Quality Management
  • Visual Displays
Work History
Customer Service Associate, 02/2019 to Current
Arthur J Gallagher & Co.Sacramento, CA,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Informed customers about special promotions and provided detailed information for various products.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
Floor Associate, 10/2018 to 02/2019
Furnituremart UsaFargo, ND,
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Tracked down hard-to-find merchandise at diverse locations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Displayed merchandise by arranging in appealing ways to boost sales.
Photo Technician, 12/2017 to 10/2018
Sanmina SciTurtle Lake, WI,
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Examined developed prints to determine defects such as broken lines, spots or blurs.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Implemented time-saving methods, which enabled photo lab to run more efficiently.
  • Unpack and place product for the sales floor.
  • Answer and transfer phone calls to their respective departments.
  • Helped the pharmacy fill, sell, and stock medications while providing the highest quality service to the guests/patients.
Cashier/Merchandising Associate, 10/2014 to 10/2017
Old NavyCity, STATE,
  • Worked closely with individual customers to identify unique needs and supply appropriate products.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Provided positive shopping experience, employing conflict resolution skills when problems arose.
  • Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
  • Reported potential conflicts or issues to maximize sales and reduce shrink.
  • Educated customers on promotional events and monitored inventory for events to improve overall experiences.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Updated pricing and signage to complete product displays and educate customers.
Education
High School Diploma: , Expected in 06/2013 to Mona Shores High School - Muskegon, MI
GPA:

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Resume Overview

School Attended

  • Mona Shores High School

Job Titles Held:

  • Customer Service Associate
  • Floor Associate
  • Photo Technician
  • Cashier/Merchandising Associate

Degrees

  • High School Diploma

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