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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Positive and upbeat Customer Service Specialist bringing 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills

Schedule mastery support

  • Inbound and outbound calling
  • Customer relationship management
  • Effective communication
  • Software troubleshooting
  • Employee management
  • Safety regulations
  • Route management
  • Transportation solution development
  • Business development understanding
  • Quality assurance controls
  • Call center experience
  • Customer service
  • Direct sales
  • Senior leadership support
  • Credit card payment processing
  • Employee coaching
  • Customer relations
  • Shipping and receiving understanding
  • Promotional support
  • Bilingual Spanish and English
Experience
08/2017 to Current
Customer Service AssociateArthur J Gallagher & Co. - Portland , OR
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers regarding concerns.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.

  • Achieved high sales percentage with consultative, value-focused customer service approach.
07/2017 to 06/2020
Caregiver AttendantAccentcare - Calvert , TX
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
03/2012 to 06/2017
Business OwnerAt&T - Farmington , CT
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Stayed abreast of all federal regulations to ensure compliance of organization's processes.
  • Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
  • Maintained up-to-date knowledge of all statutory requirements and regulations.
  • Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Presented products at events and tradeshows to increase brand awareness.
  • Calculated credit amounts and commission payouts, priced merchandise, and generated credit memos for returned merchandise.
  • Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for consignment fashion, perfume and accessories store.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Kept up-to-date on all regulatory changes affecting business operations.
  • Launched successful startup offering lively, social setting for customers to learn step-by-step painting skills.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Provided organizational leadership and established business vision to achieve sales, profit, and revenue goals for consignment fashion, perfume, and accessories store.
  • Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
  • Assessed all aspects of business operations to implement realistic annual budget.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Mentored newly hired employees to take on responsibilities and tasks with understanding.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
  • Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.
10/2001 to 08/2010
Customer Service RepresentativeSun Loan Company - City , STATE

Escalated customer concerns, store issues and inventory requirements to supervisors.

  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Set up and activated customer accounts.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Reviewed account and service histories to identify trends and issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Worked with managers to develop service improvement initiatives.
Education and Training
05/2000
High School DiplomaJefferson High School - City, State
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How this resume score could be improved?

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Resume Overview

School Attended

  • Jefferson High School

Job Titles Held:

  • Customer Service Associate
  • Caregiver Attendant
  • Business Owner
  • Customer Service Representative

Degrees

  • High School Diploma

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