Customer Service Associate resume example

• Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
• Monitored client behaviors and emotional states, reporting concerns to [Job title] and documenting information in files.
• Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
• Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
• Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
• Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
• Helped clients stay happy and healthy by providing mental and emotional support.
• Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
• Worked to improve patient outlook and daily living through compassionate care.
• Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.

• Assessed, optimized and elevated operations to target current and expected demands.
• Stayed abreast of all federal regulations to ensure compliance of organization's processes.
• Managed financial functions such as operations budgeting, accounts payable and accounts receivable, and payroll.
• Maintained up-to-date knowledge of all statutory requirements and regulations.
• Reconciled daily sales, returns, and financial transaction reports and prepared bank deposits.
• Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
• Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
• Presented products at events and tradeshows to increase brand awareness.
• Calculated credit amounts and commission payouts, priced merchandise, and generated credit memos for returned merchandise.
• Provided organizational leadership and established business vision to achieve sales, profit and revenue goals for consignment fashion, perfume and accessories store.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Kept up-to-date on all regulatory changes affecting business operations.
• Launched successful startup offering lively, social setting for customers to learn step-by-step painting skills.
• Resolved issues quickly through meticulous research and quick decision making.
• Developed business and marketing plans and prepared monthly financial reports.
• Provided organizational leadership and established business vision to achieve sales, profit, and revenue goals for consignment fashion, perfume, and accessories store.
• Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
• Assessed all aspects of business operations to implement realistic annual budget.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Mentored newly hired employees to take on responsibilities and tasks with understanding.
• Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
• Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
• Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies.
• Conferred with customers to understand needs and finalize purchase orders.
• Devised and implemented standard operating procedures, training program, and office management systems, including inventory management, financial management, and human resource management; actualized processes to successfully fulfill sales via phone, in store, and consignment.

Escalated customer concerns, store issues and inventory requirements to supervisors.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Set up and activated customer accounts.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Created and implemented process improvements to reduce workloads and bolster callback efficiency.
• Documented conversations with customers to track requests, problems and solutions.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Reviewed account and service histories to identify trends and issues.
• Educated customers on special pricing opportunities and company offerings.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Worked with managers to develop service improvement initiatives.