LiveCareer-Resume

customer service associate resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Inbound and Outbound Calling
  • Customer Support
  • MS Office Proficiency
  • De-escalation Techniques
  • Customer Account Management
  • POS Systems and Ordering Platforms
  • Order and Refund Processing
  • Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Upselling Products and Services
  • Transaction Processing
  • Data Entry and Maintenance
  • Customer Service
  • Data Entry
  • Understanding Customer Needs
  • Needs Assessment
  • Issue and Complaint Resolution
  • Customer Retention Strategies
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Responding to Difficult Customers
  • Verbal Communication
  • Safety Regulations
  • Problem Resolution
  • Quality Assurance
  • Proactive Self-Starter
  • Computer Proficiency
  • LiveChat Messaging
  • Inter-Department Collaboration
  • Sales and Upselling
  • Membership Inquiries and Renewals
  • Work Prioritization
  • Teamwork and Collaboration
  • Establishing and Maintaining Customer Relationships
  • MS Office
  • Inventory Management
Experience
05/2022 to Current Customer Service Associate Exela Technologies Inc. | Binghamton, NY,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Consulted with customers regarding needs and addressed concerns.
01/2021 to 12/2022 Delivery Driver Home Depot | Keene, NH,
  • Transported and safely delivered items to prevent damage or loss.
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Utilized street maps to plan and determine most efficient routes.
  • Notified customers of delays to decrease calls to support.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Verified deliveries against shipping instructions prior to delivering to customers.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Kept accurate logs of all deliveries and trips.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Presented order bills and collected payments for deliveries.
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Processed shipment documents neatly and efficiently for each load.
  • Reported mechanical problems encountered with vehicles to dispatch.
  • Reported delays and accidents to stations using telephones or two-way radios.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
  • Filed vehicle logs, cargo records or billing statements according to company regulations.
  • Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Improved project completion time, multi-tasking operations on heavy equipment and trucks.
  • Conducted emergency vehicle repairs to restore safety and dependability.
02/2022 to 06/2022 Package Handler Fedex Ground Ph Us | Dallas, PA,
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Assisted in loading delivery trucks with prepared packages.
  • Examined and inspected containers, materials and products to meet packing specifications.
  • Loaded completed orders on pallets according to delivery numbers.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Protected company inventory by maintaining and organizing storage areas.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Used scanners to track parcel information, condition or receipt.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Used digital database to keep records of units and stock moved.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
  • Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
09/2007 to 01/2008 Food Service Worker Medstar Research Institute | Gaithersburg, MD,
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Performed variety of duties related to food service.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Set up, restocked and cleaned dining areas.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Received food orders from individuals and explained offerings.
  • Followed recipes and customer requests to prepare meals.
06/2005 to 06/2006 Cashier Circle K Stores, Inc. | Avon, OH,
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Helped customers find specific products, answered questions and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Used suggestive selling techniques to promote add-on sales.
09/1996 to 09/2000 Ship's Serviceman Navy | City, STATE,
  • Updated daily logs and submitted timely reports of team activities and materials usage.
  • Monitored engine, machinery or equipment indicators to report abnormalities to appropriate shipboard staff.
  • Kept engine rooms clean and ready for inspection by internal and external authorities.
  • Complied with all applicable regulations, including port requirements and U.S. Coast Guard standards.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed all maintenance and repair actions with little oversight to minimize downtime.
Education and Training
Expected in 09/2019 to to Associate of Applied Science | Personal Trainer Bryan University, Tempe, AZ GPA:
Expected in 05/1996 to to High School Diploma | John Mall High School, Walsenburg, CO GPA:

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Resume Overview

School Attended

  • Bryan University
  • John Mall High School

Job Titles Held:

  • Customer Service Associate
  • Delivery Driver
  • Package Handler
  • Food Service Worker
  • Cashier
  • Ship's Serviceman

Degrees

  • Associate of Applied Science
  • High School Diploma

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