customer service associate resume example with 17+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Skills
Customer Support
MS Office Proficiency
Inbound and Outbound Calling
English Fluency
Food service
Serv safe
Order and Refund Processing
Calm and Professional Under Pressure
Customer Service
Upselling Products and Services
Multitasking and Prioritization
Understanding Customer Needs
Responding to Difficult Customers
Creative Problem Solving
Upbeat and Positive Personality
Efficient and Detail-Oriented
Building Customer Trust and Loyalty
Software Troubleshooting
Safety Regulations
Patient and Empathetic
Computer Skills
Team-Oriented and Cooperative
Sales and Upselling
Time Management
Establishing and Maintaining Customer Relationships
Education and Training
Bristol Central High SchoolBristol, CTExpected in 06/2001 ā āGED: - GPA:
Experience
Iconma, L.L.C. - Customer Service Associate Arlington, OR, 09/2018 - Current
Followed policies and procedures to meet or exceed established performance requirements.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Addressed inquiries, resolved customer issues and managed customer relations.
Explained benefits, features and recommendations to maximize client retention.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Trained new hires on products and services, best practices and protocols to reduce process gaps.
Upheld quality control policies and procedures to increase customer satisfaction.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Educated customers on special pricing opportunities and company offerings.
Worlds Of Fun - Ride Operator Shakopee, MN, 06/2011 - 10/2021
Assisted patrons with unloading and loading to remain compliant with safety regulations.
Closed down rides with faulty equipment and notified supervisor.
Managed park booths by conducting games, awarding prizes and collecting tickets.
Educated patrons on facilities, entertainment options and rules and regulations.
Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
Monitored patrons and equipment during rides to prevent accidents.
Collaborated with peers to deliver consistent service and promote customer retention.
Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Pulled down safety bars and secured riders according to specified attraction details.
Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
Trained new employees on ride operations, pointing out safety mechanisms and features.
Inspected equipment to detect wear and tear and noted parts needing immediate repair.
Provided physical assistance to visitors getting onto and off of rides.
Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
Delivered crucial safety information to patrons and checked machinery before starting rides.
Operated attraction equipment precisely to concur with operational procedures.
Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
Checked seatbelts of riders to maximize safety and manage risk.
Communicated with manager to discuss ride maintenance or repair issues.
Care Advantage Inc - Manager Vinton, VA, 03/2016 - 08/2018
Monitored staff performance and addressed issues.
Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Assigned tasks to associates to fit skill levels and maximize team performance.
Trained employees on additional job positions to maintain coverage of roles.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Enforced customer service standards and resolved customer problems to uphold quality service.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Ace Parking Management, Inc. - Shift Manager Los Angeles, CA, 11/2001 - 01/2008
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed financial statements to meet targets during shift.
Enhanced operations and boosted productivity through employee training, coaching and assignments.
Documented receipts, employee hours and inventory movement.
Communicated with other shift managers to facilitate continuum of customer service.
Coached employees on interactions with customers to drive exceptional service.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Resolved customer inquiries and complaints requiring management-level escalation.
Upheld company standards and compliance requirements for operations.
Helped employees accomplish tasks during peak periods.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Taught staff upselling techniques to meet revenue targets.
Reinforced rules to promote superior employee performance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Managed daily cash intake by counting out registers and tabulating profits.
Managed schedules, accepted time off requests and maintained coverage for shifts.
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