customer service associate resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
  • Service-focused Customer Service Representative. Bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
  • Multi-multitasker who thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
  • Inbound and Outbound Calling
  • Shipping and Receiving
  • Scheduling
  • Guest Services
  • Customer Complaint Resolution
  • Cash Register Operation
  • Quality Management
  • Visual Displays
  • Data Formatting
  • Advanced math skills
  • Processing payments
  • Medicare and Medicaid process
  • Patient confidentiality
  • Word processing
  • Patient charting
  • Sorting and labeling
  • 50 WPM typing speed
  • Office administration
  • Performance improvement
  • Schedule Management
Work History
Customer Service Associate, 06/2019 - 04/2020
Arthur J Gallagher & Co. Tulsa, OK,
  • Responded to all customer inquiries thoroughly and professionally.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved problems, improved operations and provided exceptional service.
Pastry Baker, 07/2015 - 04/2019
Boyne Resorts Gatlinburg, TN,
  • Maintained well-organized mise en place to keep work consistent.
  • Trained new kitchen staff on procedures and managed performance for up to 6 team members.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Produced up to 1,000s of pastries, cakes, breads and other desserts each day.
  • Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
Shift Leader, 01/2013 - 03/2015
Jbs Usa Plainwell, MI,
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Directed training and retraining of employees to boost performance and enhance business results.
Associate of Arts: Medical Office Computer Specialist, Expected in
Kinyon Campbell Business School - New Bedford, MA,
Status -
  • Dean's List 1999
  • Relevant Coursework Completed: Medical Coding & Billing
  • Professional development completed in Typing
  • Awarded a Certificate in Medical Office Technology
Associate of Arts: Certified Nursing Assistant, Expected in 01/2000
Bourne High School - Bourne, MA
Status -
  • Relevant Coursework Completed: Understanding how to deal with dementia, & Patient Care
  • Fundamentals: introductory concepts including roles and responsibilities; legal issues; ethics; patient communications; anatomy and physiology
  • Safety: controlling infection; preventing injuries; responding to emergencies
  • Providing care: vital signs; positioning/transferring; restorative care; environmental comfort and rest; cleanliness/grooming; meals/fluids; elimination; admissions/transfers/discharges
  • Special care situations: specific illnesses; dementia/cognitive changes; end of life care; infants/children; home care
High School Diploma: , Expected in 06/1996
Vocational Technical High School - New Bedford, MA,
Status -
  • Relevant Coursework Completed: Steam Engineering & Appliance Repair
  • Relevant Coursework Completed: Plumbing & Electrical
  • Continuing education in maintaining high school diploma
  • Completed professional development in Nutrition Occupation

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Resume Overview

School Attended

  • Kinyon Campbell Business School
  • Bourne High School
  • Vocational Technical High School

Job Titles Held:

  • Customer Service Associate
  • Pastry Baker
  • Shift Leader


  • Associate of Arts
  • Associate of Arts
  • High School Diploma

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