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customer service associate resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

I am looking for a strong company that would like to become even stronger with a well disciplined maintenance technician. I am very motivated and work well under pressure. I work well by myself or with others. I am looking for a place that is serious about their maintenance department and is looking to grow and is always seeking continuous improvement with in manufacturing process.

Skills
  • Troubleshoot and maintain mechanical and electrical systems.
  • Fabricating parts using mill and lathe.
  • Communicate with facility supervisors to prioritize maintenance service requests to retain maximum production levels.
  • Diagnosed and repaired all types of industrial equipment using specialized experience in electrical and PLC controlled equipment.
  • Worked in operating and maintaining electronic, hydraulic, pneumatic, and mechanical equipment and components.
  • Experienced in ARC, MIG, TIG, and Gas welding for repair/maintenance of equipment and machinery.
  • Performed skilled tasks such as TIG, MIG, and Stick welding.
  • Inbound and Outbound Calling
  • MS Office proficiency
  • Employee management
  • Business development understanding
Experience
Customer Service Associate, 06/2019 - Current
Avis Budget Group Victorville, CA,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Recommended improvements to products and services to mitigate complaints.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
Welder , 05/2019 - 07/2019
Hearth & Home Technologies Knoxville, TN,
  • Set up equipment and welded parts according to welding chart specifications and type.
  • Followed safety guidelines through proper machine guarding and lockout and tagout procedures.
  • Prepared broken parts for welding by properly grooving and scarfing surfaces.
  • Maximized shop organization and equipment lifespan by maintaining equipment.
  • Inspected grooves, angles and gap allowances with micrometer, caliper and precision measuring instruments.
  • Laid out, positioned, aligned and secured parts and assemblies with straightedges, squares and calipers.
  • Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
  • Completed minor torch ups with MIG welders.
  • Produced work using appropriate welding techniques, metallurgy knowledge and engineering requirements.
  • Cleaned and inspected parts and assemblies at each production stage and documented production defects.
  • Welded fabrication materials, continuously checking for safety and quality.
  • Examined exhausted pipe equipment for defects and compared findings to blueprints, deciding on courses of best action for safety and cost.
Manager, 04/2018 - 04/2019
Pace Life Sciences Chico, CA,
  • Trained employees on additional job positions to maintain coverage of roles.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
  • Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
  • Hired 50+ team members and trained and mentored formally and informally, developed and promoted according to performance and fostered collaborative team environment.
Education and Training
Associate of Applied Science: Industrial Maintenance Technology, Expected in 05/2021
-
Maysville Community And Technical College - Maysville, KY
GPA:
Status -
  • 4.0 GPA
  • Honor Roll 2019-2021
  • Dean's List Honoree 2019-2021
Associate of Applied Science: Welding , Expected in 05/2019
-
Mayville Community And Technical - Morehead, KY
GPA:
Status -
  • Honor Roll 2017-2019
  • Dean's List Honoree 2017-2019
  • 4.0GPA

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Resume Overview

School Attended

  • Maysville Community And Technical College
  • Mayville Community And Technical

Job Titles Held:

  • Customer Service Associate
  • Welder
  • Manager

Degrees

  • Associate of Applied Science
  • Associate of Applied Science

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