Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Worked in multiple manufacturing departments successfully attaining promotions based on hard work and merit. Quality-focused employee offering 29 years of valuable experience in various departments through out the printing industry.
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Energetic work attitude
Adaptive team player
Excellent communication skills
Sharp problem solver
Excellent keyboard/data entry skills
Ability to multi-task
Exceptional customer service
Company NameCity, StateCustomer Service AssociateCreated new processes and systems for increasing customer service satisfaction. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Collected customer feedback and made process changes to exceed customer satisfaction goals. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion.Verified that information in the computer system was up-to-date and accurate. Back-fill for other associate's when needed.
Company NameCity, StateDesktop Operator / Scanning TechnicianVerify and make corrections to customer supplied digital files. Scan film and or tear-sheet to create digital files for customers while ensuring the highest level of quality appears. Verify specifications are set and assisting the offshore team when needed. Oversee the jobs are being worked in proper order to ensure the ship date requested by the customer will be attained. Bill customers for work performed and completing COMN information to enable the next operation to begin in the proper schedule timeliness. I received an Advanced Journeymen Certificate which states I have excelled in two different technical titles in PrePress.
Company NameCity, StateConventional Technician, Assistant and Material Handler in PrepressCommunicate with customers and customer service regarding job information changes needed and quality concerns both verbally and via email. Successfully train employees in varied positions. Quality check all work to ensure the customer receives the best product possible. During this period I consistently worked above my grade learning advanced skills.
Company NameCity, StateAuditor/Accountant Assistant/Manager-On-Duty Kept records of room availability and guests' accounts, manually or using computers. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Improved customer service ratings through ensuring all guests expectations were exceeded and creating a positive experience while they are staying in the hotel. Provided leadership to employees and trained successful candidates in all hotel/restaurant duties.
Company NameCity, StateTask ForceActively suggested operational improvements to enhance quality, improve production times and reduce costs. Helped achieve company goals by supporting production workers. Ensured the most cost-effective production methods were employed. Inspected finished products for quality and adherence to customer specifications. Reviewed the performance of subordinates. Troubleshoot problems with equipment, devices or products.
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