LiveCareer-Resume

customer service associate resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Personable cashier offering 2 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Skills
  • Customer Support
  • Critical Thinking
  • Complex Problem-Solving
  • Safe Work Practices
  • Daily Logs
  • Strategic Planning
  • Customer Experience
  • Preventing Incidents
  • Store Operations
  • Rewards Programs
  • Active Listening
  • Asset Protection
  • Reading Comprehension
  • Merchandising
  • Organization
  • Money Management
  • Receiving and Stocking
Work History
08/2021 to Current Customer Service Associate T-Mobile | Pascagoula, MS,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.


08/2019 to 03/2022 Tutor Metropolitan State University Of Denver | Denver, CO,
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Provided appropriate learning materials for students.
  • Worked with students in classrooms or home environments to provide educational support.
  • Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
  • Stressed importance of good study habits by encouraging students to create personalized study plans.
  • Taught and assisted students in such areas as Reading and Math, creating tailored lesson plans and study guides on subject matter.
02/2019 to 02/2021 Machine Operator Cargill | Columbia, SC,
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Keeping areas clean from slippery grease
  • Filing paperwork
  • Maintained equipment performance by lubricating and cleaning components.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Manually set up machinery, lathes and grinders.
  • Set up and operated various machine tools and jigs to produce precision parts.
03/2020 to 06/2020 CSA Citigroup Inc. | San Francisco Del Rincón, CA,
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Following all COVID-19 protocols
Education
Expected in 06/2018 to to High School Diploma | Person High School, Roxboro, NC GPA:

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Resume Overview

School Attended

  • Person High School

Job Titles Held:

  • Customer Service Associate
  • Tutor
  • Machine Operator
  • CSA

Degrees

  • High School Diploma

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