Customer Service Associate Resume Example

Soda Fountain manager, Delivery driver of medication , customer service, cashier , transmitting orders and receiving orders, Computer look ups and computer entries

• Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
• Delivered direct, supervised care to groups of children between ages newborns to age 4
• Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
• Balanced schedules to provide optimal rest, play and educational periods.
• Incorporated music and art activities to encourage creativity and expression.
• Secured indoor and outdoor premises to protect children under care.
• Kept children safe and secure at all times.
• Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
• Provided nurturing and appropriate environment for children ranging in age from newborns to age 4
• Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
• Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
• Enforced rules to teach manners and maintain safe environment.

• Handled proof-of-concept requirements to meet strategic objectives.
• Worked closely with District manager to formulate and build store brand and strategy.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
• Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
• Mitigated regulatory risks by coordinating audits to comply with protocols.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
• Built loyal customer base by delivering excellent service and stocking in-demand products.
• Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
• Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
• Oversaw POS operations and cash management to reduce errors.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Rotated inventory from oldest to newest to maintain fresh stock.
• Restocked inventory upon shipment arrival and checked merchandise into Microsoft and windows 7 system to maintain accurate records.
• Minimized financial discrepancies by accurately controlling monthly operations budget.
• Trained employees on store security, monetary procedures and customer service expectations.
• Updated store pricing, signage and merchandising to promote specials, sales and discounts.
• Leveraged ERP software to coordinate and enhance inventory delivery.
• Reorganized sales floor to optimize customer flow and improve product visibility.
• Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
• Met budget targets by controlling expenses and eliminating wasteful behaviors.
• Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.