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Customer Service Associate Resume Example

Resume Score: 80%

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CUSTOMER SERVICE ASSOCIATE
Summary

My background is a little of it all . Payroll , daily deposits , daily balance of cash ordering and receiving, of merchandise Employee scheduling . Hiring and firing, training , displays store layouts , inventory , damage control , opening and closing a store , Merchandise control, food prep , cashier, I have been in management and a associate off and on for more than 25 years I'm easy going but Firm I have excellent customer service skills . I learn fast

Skills
  • MS Office proficiency
  • Inbound and outbound calling
  • Customer Service
  • Troubleshooting
  • Quality assurance
  • Effective communication
  • Customer relationship management
  • Employee management
  • Safety regulations
  • Credit card payment processing
  • Retail sales customer service
  • Product organization
  • Quality assurance controls
  • Quality control
  • Project management abilities
  • Adaptive team player
  • High-energy attitude
  • Problem-solving abilities
  • Customer relations
  • Stockroom procedures
  • Data evaluation
  • Shipping and receiving understanding
  • In-store support
  • Store maintenance
  • Freight operations
  • Schedule mastery
  • Route management
  • Conflict mediation
Experience
Company NameCity, StateCustomer Service Associate03/2006 to 11/2020
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Worked with management to develop customer service improvement initiatives.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Company NameCity, StateCustomer Service Delivery Ordering Stock Food Mana03/2005 to 12/2020

Soda Fountain manager, Delivery driver of medication , customer service, cashier , transmitting orders and receiving orders, Computer look ups and computer entries

Company NameCity, StateChildcare Provider02/2002 to 02/2006
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Delivered direct, supervised care to groups of children between ages newborns to age 4
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Incorporated music and art activities to encourage creativity and expression.
  • Secured indoor and outdoor premises to protect children under care.
  • Kept children safe and secure at all times.
  • Assisted children in developing fine motor skills in preparation for preschool and kindergarten.
  • Provided nurturing and appropriate environment for children ranging in age from newborns to age 4
  • Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
  • Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
  • Enforced rules to teach manners and maintain safe environment.
Company NameCity, StateStore Manager12/1999 to 01/2002
  • Handled proof-of-concept requirements to meet strategic objectives.
  • Worked closely with District manager to formulate and build store brand and strategy.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Oversaw POS operations and cash management to reduce errors.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Restocked inventory upon shipment arrival and checked merchandise into Microsoft and windows 7 system to maintain accurate records.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Education and Training
GED04/1986Gwinnett County High , City, State
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Resume Overview

School Attended

  • Gwinnett County High

Job Titles Held:

  • Customer Service Associate
  • Customer Service Delivery Ordering Stock Food Mana
  • Childcare Provider
  • Store Manager

Degrees

  • GED 04/1986

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