close
  • Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Associate
Please provide a type of job or location to search!
SEARCH

Customer Service Associate Resume Example

Love this resume?Build Your Own Now
CUSTOMER SERVICE ASSOCIATE
Summary

Positive and upbeat Customer Service Specialist bringing over 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills

Great Customer Service skills on all levels

Friendly with a smile under the mask 🙂

  • MS Office proficiency
  • Inbound and outbound calling
  • Safety regulations
  • Project management
  • Sales techniques
  • Software troubleshooting
  • Effective communication
  • Employee management
  • Process improvements
  • Customer relationship management
  • Quality assurance
  • Conflict mediation
  • Schedule mastery
  • Employee coaching
  • High-energy attitude
  • Project management abilities
  • Customer service
  • In-store support
  • Customer relations
  • Credit card payment processing
  • Promotional support
  • Stockroom procedures
  • Shipping and receiving understanding
  • Quality control
  • Direct sales
  • Call center experience
  • Quality assurance controls
  • Clerical support
Experience
03/2013 to Current
Customer Service AssociateBorden Dairy - Madisonville , KY
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
  • Shared detailed information regarding product options to help customers make decisions.
  • Processed customer account changes.
  • Consulted with customers regarding product needs, addressing any concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Took special orders in person and over telephone, every month.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Served needs of customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Achieved high quality marks on quality assurance evaluations.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Replenished shelves to maintain adequate merchandise levels.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Trained new employees
  • Answered daily phone calls to resolve customer issues efficiently.
  • Maximized customer satisfaction by handling customer email and telephone interactions each day.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assessed customer needs and up sold products and services to maximize sales.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Managed accurate and adequate cash stock and inventory balances.
07/2017 to 06/2020
Food Delivery DriverEatstreet - Story City , IA
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Communicated with Boss to coordinate deliveries and obtain destination address.
  • Delivered Food or other to customers on specified routes in Lansing.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Recorded weekly hours and mileage for accurate payment.
  • Went years operating motor vehicles without accident.
  • Exceeded productivity goals by 100% through effective routing and planning.
  • Pulled and reviewed 30 daily customer tickets to successfully fulfill orders.
  • Selected and adjusted routes to maximize vehicle fuel economy and decreased delivery times.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Completed daily pre-trip inspection checklist before first delivery with 100% accuracy rate.
  • Presented customers with bills and receipts and collected $100 or more worth of payments for goods delivered.
  • Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
  • Maintained 30 long-term customer accounts worth over $100 through exceptional customer service.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
07/2009 to 12/2017
Driver, Warehouse OrdersMedline Industries, Inc. - Newark , NJ
  • Achieved consistently high customer scores due to exceptional service.
  • Logged daily mileage, gas and other data in notebooks.
  • Maintained clean safety record with no accidents or incidents.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Attended accident preparedness and safety trainings to comply with regulations and promote safer working environment.
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
  • Managed records by tracking mileage, maintenance and expenses with excel.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Verified contents of inventory loads against shipping papers to determine any discrepancies.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Inspected equipment throughout shift, performed minor maintenance tasks and notified boss of any tools requiring repair.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Delivered goods and services to customers on time and in excellent condition.
  • Reviewed work orders to perform freight movement and deliveries.
  • Completed order forms and collected payments to keep customer accounts current.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Operated standard warehouse equipment, including fork lift, assisting with loading and unloading of deliveries.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Recorded discrepancies and damages to inventory and reported findings to supervisor.
  • Saved $50 worth of gas costs per month by planning more efficient routes.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
Education and Training
05/2008
GEDLansing Academy - City, State
05/2010
Associates ITT: Computer Installation And Repair TechnologyCareer Quest Learning Center - City, State
Some College (No Degree): Computer And Information Systems University of Phoenix - City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good
Resume Strength
  • Formatting
  • Word choice
  • Length

Resume Overview

School Attended

  • Lansing Academy
  • Career Quest Learning Center
  • University of Phoenix

Job Titles Held:

  • Customer Service Associate
  • Food Delivery Driver
  • Driver, Warehouse Orders

Degrees

  • GED
    Associates ITT : Computer Installation And Repair Technology
    Some College (No Degree) : Computer And Information Systems

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Customer-Service-Associate-resume-sample

Customer Service Associate

Massmutual Financial Group

PR

Customer-Service-Associate-resume-sample

Customer Service Associate

Massmutual Financial Group

MS

Customer-Service-Associate-resume-sample

Customer Service Associate

Massmutual Financial Group

Amherst , OH

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.