Customer Service Associate Resume Example
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CUSTOMER SERVICE ASSOCIATE
Summary
Positive and upbeat Customer Service Specialist bringing over 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Great Customer Service skills on all levels Friendly with a smile under the mask 🙂
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Experience
03/2013 to Current
Customer Service AssociateBorden Dairy － Madisonville , KY
- Reviewed account and service histories to identify trends and issues.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Documented conversations with customers to track requests, problems and solutions.
- Shared detailed information regarding product options to help customers make decisions.
- Processed customer account changes.
- Consulted with customers regarding product needs, addressing any concerns.
- Educated customers on special pricing opportunities and company offerings.
- Took special orders in person and over telephone, every month.
- Improved productivity by providing CSR performance feedback for corrective action.
- Served needs of customers per shift, including collecting payments, tracking rewards and handling customer service issues.
- Achieved high quality marks on quality assurance evaluations.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Replenished shelves to maintain adequate merchandise levels.
- Lead on- and off-site customer support teams across multiple time zones.
- Trained new employees
- Answered daily phone calls to resolve customer issues efficiently.
- Maximized customer satisfaction by handling customer email and telephone interactions each day.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Assessed customer needs and up sold products and services to maximize sales.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Managed accurate and adequate cash stock and inventory balances.
07/2017 to 06/2020
Food Delivery DriverEatstreet － Story City , IA
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Communicated with Boss to coordinate deliveries and obtain destination address.
- Delivered Food or other to customers on specified routes in Lansing.
- Carried food in insulated bags to maintain hot or cold temperature.
- Recorded weekly hours and mileage for accurate payment.
- Went years operating motor vehicles without accident.
- Exceeded productivity goals by 100% through effective routing and planning.
- Pulled and reviewed 30 daily customer tickets to successfully fulfill orders.
- Selected and adjusted routes to maximize vehicle fuel economy and decreased delivery times.
- Contacted customers prior to delivery to coordinate delivery times.
- Obtained signatures needed to complete and process all paperwork efficiently.
- Completed daily pre-trip inspection checklist before first delivery with 100% accuracy rate.
- Presented customers with bills and receipts and collected $100 or more worth of payments for goods delivered.
- Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
- Maintained 30 long-term customer accounts worth over $100 through exceptional customer service.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
07/2009 to 12/2017
Driver, Warehouse OrdersMedline Industries, Inc. － Newark , NJ
- Achieved consistently high customer scores due to exceptional service.
- Logged daily mileage, gas and other data in notebooks.
- Maintained clean safety record with no accidents or incidents.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Attended accident preparedness and safety trainings to comply with regulations and promote safer working environment.
- Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
- Managed records by tracking mileage, maintenance and expenses with excel.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Verified contents of inventory loads against shipping papers to determine any discrepancies.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Inspected equipment throughout shift, performed minor maintenance tasks and notified boss of any tools requiring repair.
- Cleaned vehicle regularly to maintain professional appearance.
- Delivered goods and services to customers on time and in excellent condition.
- Reviewed work orders to perform freight movement and deliveries.
- Completed order forms and collected payments to keep customer accounts current.
- Practiced safe and secure loading methods to avoid damaging goods.
- Operated standard warehouse equipment, including fork lift, assisting with loading and unloading of deliveries.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Recorded discrepancies and damages to inventory and reported findings to supervisor.
- Saved $50 worth of gas costs per month by planning more efficient routes.
- Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
Education and Training
05/2008
GEDLansing Academy － City, State
05/2010
Associates ITT: Computer Installation And Repair TechnologyCareer Quest Learning Center － City, State
Some College (No Degree): Computer And Information Systems University of Phoenix － City, State
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Resume Overview
School Attended
- Lansing Academy
- Career Quest Learning Center
- University of Phoenix
Job Titles Held:
- Customer Service Associate
- Food Delivery Driver
- Driver, Warehouse Orders
Degrees
- GED
Associates ITT : Computer Installation And Repair Technology
Some College (No Degree) : Computer And Information Systems
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