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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Positive and upbeat Customer Service Specialist bringing over 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills

Great Customer Service skills on all levels

Friendly with a smile under the mask 🙂

  • MS Office proficiency
  • Inbound and outbound calling
  • Safety regulations
  • Project management
  • Sales techniques
  • Software troubleshooting
  • Effective communication
  • Employee management
  • Process improvements
  • Customer relationship management
  • Quality assurance
  • Conflict mediation
  • Schedule mastery
  • Employee coaching
  • High-energy attitude
  • Project management abilities
  • Customer service
  • In-store support
  • Customer relations
  • Credit card payment processing
  • Promotional support
  • Stockroom procedures
  • Shipping and receiving understanding
  • Quality control
  • Direct sales
  • Call center experience
  • Quality assurance controls
  • Clerical support
Experience
03/2013 to Current
Customer Service AssociateCompany Name － City, State
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
  • Shared detailed information regarding product options to help customers make decisions.
  • Processed customer account changes.
  • Consulted with customers regarding product needs, addressing any concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Took special orders in person and over telephone, every month.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Served needs of customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Achieved high quality marks on quality assurance evaluations.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Replenished shelves to maintain adequate merchandise levels.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Trained new employees
  • Answered daily phone calls to resolve customer issues efficiently.
  • Maximized customer satisfaction by handling customer email and telephone interactions each day.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Assessed customer needs and up sold products and services to maximize sales.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Managed accurate and adequate cash stock and inventory balances.
07/2017 to 06/2020
Food Delivery DriverCompany Name － City, State
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Communicated with Boss to coordinate deliveries and obtain destination address.
  • Delivered Food or other to customers on specified routes in Lansing.
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Recorded weekly hours and mileage for accurate payment.
  • Went years operating motor vehicles without accident.
  • Exceeded productivity goals by 100% through effective routing and planning.
  • Pulled and reviewed 30 daily customer tickets to successfully fulfill orders.
  • Selected and adjusted routes to maximize vehicle fuel economy and decreased delivery times.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Completed daily pre-trip inspection checklist before first delivery with 100% accuracy rate.
  • Presented customers with bills and receipts and collected $100 or more worth of payments for goods delivered.
  • Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
  • Maintained 30 long-term customer accounts worth over $100 through exceptional customer service.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
07/2009 to 12/2017
Driver, Warehouse OrdersCompany Name － City, State
  • Achieved consistently high customer scores due to exceptional service.
  • Logged daily mileage, gas and other data in notebooks.
  • Maintained clean safety record with no accidents or incidents.
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Attended accident preparedness and safety trainings to comply with regulations and promote safer working environment.
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
  • Managed records by tracking mileage, maintenance and expenses with excel.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Verified contents of inventory loads against shipping papers to determine any discrepancies.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Inspected equipment throughout shift, performed minor maintenance tasks and notified boss of any tools requiring repair.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Delivered goods and services to customers on time and in excellent condition.
  • Reviewed work orders to perform freight movement and deliveries.
  • Completed order forms and collected payments to keep customer accounts current.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Operated standard warehouse equipment, including fork lift, assisting with loading and unloading of deliveries.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Recorded discrepancies and damages to inventory and reported findings to supervisor.
  • Saved $50 worth of gas costs per month by planning more efficient routes.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
Education and Training
05/2008
GEDLansing Academy － City, State
05/2010
Associates ITT: Computer Installation And Repair TechnologyCareer Quest Learning Center － City, State
Some College (No Degree): Computer And Information Systems University of Phoenix － City, State
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Resume Overview

School Attended

  • Lansing Academy
  • Career Quest Learning Center
  • University of Phoenix

Job Titles Held:

  • Customer Service Associate
  • Food Delivery Driver
  • Driver, Warehouse Orders

Degrees

  • GED
    Associates ITT : Computer Installation And Repair Technology
    Some College (No Degree) : Computer And Information Systems

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