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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Highlights
  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Reliable
  • Store operations
  • Recruiting and interviewing
  • Team-oriented
  • Flexible schedule
Accomplishments

Awarded the million dollar profit store award for two consecutive years.

Experience
Customer Service Associate
February 2012 to February 2014 Autozone － Morris, IL
  • Delivered excellent customer service by greeting and assisting each customer.
  • Stocked and restocked inventory when shipments were received.
  • Helped customers diagnose engine problems.
  • Provided repair advice and techniques.
  • Sold the customer all of the needed automotive parts and tools to complete their repair.
Assistant Store Manager
April 2002 to Current Walgreens － Channahon, IL
  • Reported to the store manager with responsibility for daily operations.
  • Handle all merchandising, inventory control, ordering, cash control and maintenance.
  • Oversee store opening and closing procedures.
  • Direct sales floor activities, assist customers and address customer concerns.
  • Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies.
  • Hire, train, and coordinate a staff of 25 or more.
  • Developed sales promotions with store vendors.
  • Oversee daily operations of pharmacist and pharmacy staff.
  • Managed different volume stores in the past 12 years.
  • Fulfilled all management responsibilities in absence of store manager.
  • Developed and trained assistant manager trainees.
  • Developed and implemented employee engagement ideas.
  • Regulated shrink percentage and identify shrink items and concerns.
  • Thorough knowledge of Kronos scheduling system.
  • Thorough knowledge of SIMS inventory system.
  • Certified pharmacy technician
  • .Opened a new store location and assisted in recruiting and training new staff.
Assistant Manager Assistant park manager/restaurant manager
April 1993 to April 2002 J. Richard Oltmann Enterprises Haunted Trails Fun Centers － Burbank, IL
  • Supervised a staff of 20 or more in daily amusement operations
  • Responsible for customer complaints and satisfaction
  • Promoted to Assistant manager within two years
  • Managed daily operations of the restaurant and staff
  • Increased sales by selling party packages to potential customers
  • Responsible for daily cash flow and receipts
  • Leader in employee training and engagement.
Education
Bachelor of Science : Business Management The University of Illinois － Chicago, IL
Associate In Arts : Business Administration Richard J. Daley College － Chicago, IL

Business Administration
Skills

Assistant manager, cash flow, closing, address customer concerns, Customer Service, Direct sales, employee training, Inventory, inventory control, Kronos, merchandising, Payroll, Pharmacy Technician, selling, sales, sales reports, scheduling, SIMS,

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Resume Overview

Companies Worked For:

  • Autozone
  • Walgreens
  • J. Richard Oltmann Enterprises Haunted Trails Fun Centers

School Attended

  • The University of Illinois
  • Richard J. Daley College

Job Titles Held:

  • Customer Service Associate
  • Assistant Store Manager
  • Assistant Manager Assistant park manager/restaurant manager

Degrees

  • Bachelor of Science : Business Management
    Associate In Arts : Business Administration

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