Customer Service Associate Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • MS Office proficiency
  • Inbound and outbound calling
  • Quality assurance
  • Customer Service
  • Problem Resolution
  • Employee management
  • Customer relationship management
  • Effective communication
  • Troubleshooting
  • Credit card payment processing
  • Report creation
  • Report generation
  • Data evaluation
  • Safety regulations
  • Retail sales customer service
  • Adaptive team player
  • Shipping and receiving understanding
  • In-store support
  • Customer relations
  • Product organization
  • Quality assurance controls
  • Problem-solving abilities
  • Route management
  • Promotional support
  • Office equipment proficiency
  • Floor set design
  • Display resetting
  • Visual displays
  • Marketing knowledge
  • Seasonal promotions
  • Brand image alignment
  • Retail sales campaigns
  • MS Office
  • PPE use
  • Organizational skills
  • Planning
  • Problem resolution
  • Training and coaching
  • Data entry
05/2020 to Current
Customer Service Associate Buzzi Unicem College Park, GA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Operated cash register, collected payments and provided accurate change.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Sanitized frequented areas and equipment using approved supplies.
08/2018 to Current
SPTA III J&P Cycles Ormond Beach, FL,
  • Kept audio-visual supplies and equipment organized and ready for classroom use.
  • Sorted and shelved books to help manage materials and free up teachers for more important work.
  • Supports classroom teachers by managing files, preparing materials and updating records.
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Supervised children on field trips to maintain safety and foster cultural learning experiences.
  • Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
  • Distributed and collected tests and homework to collate and prepare for grading.
  • Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Organized classroom, placing books back on shelves and to keep areas well-maintained and organized.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
10/2015 to 08/2018
Merchandiser CoreMark City, STATE,
  • Provided feedback on competitor activity, policies and best practices to streamline internal operating model.
  • Communicated and coordinated planogram execution with store management.
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Managed purchasing process for entire department.
  • Managed vendor chargebacks and follow up to maintain balanced inventory.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Maximized potential for sales cycle success through effective promotion and product-display placement.
  • Displayed appropriate signage for products and sales promotions.
  • Tracked shipping, including weekly and monthly fallout.
  • Created and implemented POS with chosen vendors.
  • Upheld stock levels and pricing for multiple product lines.
  • Tracked store inventory and oversaw ordering processes.
  • Recommended merchandise to customers based on needs and preferences.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
  • Documented participant attendance, engagement and progress.
Education and Training
Expected in 06/1995
High School Diploma:
Lee County High School - Sanford, NC
  • CPR & First aid certified

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Resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Lee County High School
Job Titles Held:
  • Customer Service Associate
  • Merchandiser
  • High School Diploma

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