Customer Service Associate Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Inbound and Outbound Calling
  • Sales
  • Invoicing
  • Shipping and Receiving
  • Client Needs Assessment
  • Sales Goals
  • Cash Handling
  • Cleaning
  • Store Merchandising
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • New Product Information
  • Product Location
  • Quality Management
  • Visual Displays
Work History
07/2008 to 07/2018 Customer Service Associate Calumet Specialty Products | Louisiana, MO,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Processed purchases and handled payment transactions using POS system.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Provided basic technical support for clients on wide range of plumbing and home use company products.
07/2002 to 05/2008 Assistant Training Manager The Conner Group | City, STATE,
  • Assessed skill gaps for employees in Property Management department and developed training courses to meet identified needs.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Planned corporate annual summer and holiday events, including team building-based training initiatives.
  • Coordinated and prioritized required training courses for personel.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Directed field training to enhance participants' skills.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Managed new employee orientation training process for more than Number employees each year.
  • Trained staff during demonstrations, meetings, conferences and workshops.
07/1990 to 05/2003 Manager/District Manager Catherine's Stores Corp. | City, STATE,
  • Drove sales for 14 stores in district, generating $12 M in annual volume.
  • Met deadlines by proactively managing individual and team tasks and implementing corporate processes.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Modeled best practices for sales and customer service.
  • Managed and motivated sales team to increase revenue Number% in Timeframe.
  • Introduced new inventory management measures, effectively decreasing product theft over Number% within Timeframe.
  • Hired and led Number managers and supervisors for Type organization.
  • Supervised Number locations to enforce high-quality standards of operation.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Held weekly meetings with Job titles to identify techniques to overcome sales obstacles.
Expected in 06/1975 High School Diploma | College Prep Lake Catholic High School, Mentor, OH, GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Lake Catholic High School
Job Titles Held:
  • Customer Service Associate
  • Assistant Training Manager
  • Manager/District Manager
  • High School Diploma

Similar Resume

View All
Customer Service Associate
Customer Service Associate
Customer Service Associate