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Customer Service Associate Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Inbound and Outbound Calling
  • Sales
  • Invoicing
  • Shipping and Receiving
  • Client Needs Assessment
  • Sales Goals
  • Cash Handling
  • Cleaning
  • Store Merchandising
  • Point of Sale Systems
  • Product Knowledge
  • Customer Complaint Resolution
  • New Product Information
  • Product Location
  • Quality Management
  • Visual Displays
Work History
07/2008 to 07/2018 Customer Service Associate Calumet Specialty Products | Louisiana, MO,
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Processed purchases and handled payment transactions using POS system.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Provided basic technical support for clients on wide range of plumbing and home use company products.
07/2002 to 05/2008 Assistant Training Manager The Conner Group | City, STATE,
  • Assessed skill gaps for employees in Property Management department and developed training courses to meet identified needs.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Planned corporate annual summer and holiday events, including team building-based training initiatives.
  • Coordinated and prioritized required training courses for all.property personel.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Directed field training to enhance participants' skills.
  • Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Managed new employee orientation training process for more than Number employees each year.
  • Trained staff during demonstrations, meetings, conferences and workshops.
07/1990 to 05/2003 Manager/District Manager Catherine's Stores Corp. | City, STATE,
  • Drove sales for 14 stores in district, generating $12 M in annual volume.
  • Met deadlines by proactively managing individual and team tasks and implementing corporate processes.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
  • Modeled best practices for sales and customer service.
  • Managed and motivated sales team to increase revenue Number% in Timeframe.
  • Introduced new inventory management measures, effectively decreasing product theft over Number% within Timeframe.
  • Hired and led Number managers and supervisors for Type organization.
  • Supervised Number locations to enforce high-quality standards of operation.
  • Optimized in-store merchandising, brand presentation and inventory availability and focus.
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Held weekly meetings with Job titles to identify techniques to overcome sales obstacles.
Education
Expected in 06/1975 High School Diploma | College Prep Lake Catholic High School, Mentor, OH, GPA:

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91Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • Lake Catholic High School
Job Titles Held:
  • Customer Service Associate
  • Assistant Training Manager
  • Manager/District Manager
Degrees
  • High School Diploma

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