Customer Service Associate Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Accomplished management representative with 5 years of career progression in customer experience and operations management. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and operational costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives.

Celanese - Customer Service Associate
Saint Louis, MO, 08/2019 - 04/2020
  • Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Sold and shipped average of 1,000 items per week.
  • Filled customer orders by packaging sold items and documentation for direct shipping and by transferring orders to manufacturers or third-party distributors.
  • Assisted with purchases, locating items and signing up for rewards programs.
Francisan Health - Operations Manager
Olympia Fields, IL, 02/2019 - 08/2019
  • Protected company assets from loss such as theft or damage by devising new ways, enforcing the effective security policies and ensuring money is safe
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production and cleaning areas regularly
  • Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences
  • Boosted team performance with enhanced employee evaluation processes
  • Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives
  • Managed the scheduling, handled all training, mentoring and direction to maximize productivity
  • Supervised store opening and closing procedures, including counting cash drawers and making bank deposits.
  • Worked closely with front-end staff to assist customers.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Ikea North America Services, Llc - Customer Experience Manager
West Chester, OH, 07/2017 - 01/2019
  • Tasked with documenting and counting day to day finances, ensuring registers have the right amount of money and organized revenue to be sent to the bank.
  • Maintaining customer happiness by greeting every customer, quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Cross-trained and provided back up for customer service managers.
  • Maintaining a neat and organized store and work environment.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Planned and organized activities, details and timelines for events the store would hosting.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Revised department schedules to maximize coverage during peak hours.
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Customer service: Attentive towards customer needs and ensuring customer satisfaction.
  • Resolving issues: Wether a customer or team member, I have experience in resolving issues quickly adhering to policy guidelines.
  • Confidence: As a manager I lead with confidence, I build up and encourage my team to have confidence in themselves.
  • Goal oriented: I set daily and weekly goals for my team to ensure efficiency in the workplace. If a team member is falling behind, I will help them with their task to ensure goals are met in a timely fashion.
  • Creative: I enjoy finding new ways help my team members and make the work environment a fun and happy place to work.
  • Natural leader: Leading by example. Understanding my team members work processes to help answer any questions they might have. Personally helping team members when they need it to show a team work environment.
Education and Training
DasCHE Duncanville, TX Expected in High School Diploma : - GPA :

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Resume Overview

School Attended
  • DasCHE
Job Titles Held:
  • Customer Service Associate
  • Operations Manager
  • Customer Experience Manager
  • High School Diploma