Customer Service Associate Resume Example

• Serviced bathrooms, including cleaning, sanitizing and supply replenishment, every 2 hours to maintain freshness
• Restocked room supplies such as facial tissues for personal touch with every job
• Cleaned over 16 locations every 3 hours with consistently high customer satisfaction ratings
• Offered deep cleaning expertise to clients in need of extra support for multiple areas
• Engaged in positive manner with guests when performing daily job tasks, which improved customer retention rates by 67%
• Quickly responded to requests from patrons for linens and stay items, which boosted satisfaction rates by 43% on company scorecards
• Trained new housekeeping attendants on all departmental procedures and provided assistance in finding necessary department items and cleaning supplies
• Accepted accountability for all assigned building keys, master keys and access cards
• Increased SOP efficiency by 70% by prioritizing daily tasks, including engaging customer service and managing time with room efficiency

• Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
• Protected purchase items with proper bagging and wrapping to prevent damage
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
• Kept on top of changes to store products and promotions to maintain strong sales
• Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
• Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
• Used POS system to process sales, returns, online orders and gift card activations
• Actively engaged customers to provide general assistance and information on store merchandise
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
• Balanced and organized cash register by handling cash, counting change and storing coupons
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction

Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.

• Worked with front desk to respond promptly to all guest requests
• Trained and mentored all new personnel to maximize quality of service and performance
• Directed team of 4 personnel in busy hotel with 120 rooms
• Improved process efficiency through effective inventory control in alignment with client standards
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
• Completed schedules, shift reports and other business documentation
• Created and implemented training programs to enhance employee performance
• Communicated repair needs to maintenance staff
• Drove improvements to workflow and room turnover with hands-on, proactive management style
• Increased employee performance through effective supervision and training
• Supervised 4 employees by coaching on daily duties and delegating tasks