customer service associate resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Grasps company initiatives quickly as a customer service associate, achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always applies good judgment when performing duties.

  • Customer Service
  • Customer contact
  • Data Entry
  • Product of sales
  • Point of sales system
  • Retail Industry knowledge
  • Product knowledge
  • Cross-functional team collaboration
  • Store Operations
  • Shipping procedures understanding
Work History
Customer Service Associate, 07/2019 to 01/2020
Cerus CorporationConcord, CA,
  • Provided basic technical support for clients on wide range of AAFES company products
  • Exceeded service objectives by applying proven customer service and sales best practices
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Managed customer relations and customer service through daily communication and interaction
  • Educated customers on promotions to enhance sales decisions
Housekeeper, 10/2016 to 01/2018
Watercrest Senior Living GroupSebastian, FL,
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment, every 2 hours to maintain freshness
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Cleaned over 16 locations every 3 hours with consistently high customer satisfaction ratings
  • Offered deep cleaning expertise to clients in need of extra support for multiple areas
  • Engaged in positive manner with guests when performing daily job tasks, which improved customer retention rates by 67%
  • Quickly responded to requests from patrons for linens and stay items, which boosted satisfaction rates by 43% on company scorecards
  • Trained new housekeeping attendants on all departmental procedures and provided assistance in finding necessary department items and cleaning supplies
  • Accepted accountability for all assigned building keys, master keys and access cards
  • Increased SOP efficiency by 70% by prioritizing daily tasks, including engaging customer service and managing time with room efficiency
Store Associate, 09/2015 to 02/2016
Office DepotBel Air, MD,
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Protected purchase items with proper bagging and wrapping to prevent damage
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Kept on top of changes to store products and promotions to maintain strong sales
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Used POS system to process sales, returns, online orders and gift card activations
  • Actively engaged customers to provide general assistance and information on store merchandise
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
Housekeeping Supervisor, 04/2013 to 01/2016
American Addiction CentersWarwick, MA,

Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.

  • Worked with front desk to respond promptly to all guest requests
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Directed team of 4 personnel in busy hotel with 120 rooms
  • Improved process efficiency through effective inventory control in alignment with client standards
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Completed schedules, shift reports and other business documentation
  • Created and implemented training programs to enhance employee performance
  • Communicated repair needs to maintenance staff
  • Drove improvements to workflow and room turnover with hands-on, proactive management style
  • Increased employee performance through effective supervision and training
  • Supervised 4 employees by coaching on daily duties and delegating tasks
High School Diploma: , Expected in 2008
Start High School - Toledo, OH
  • Mentored new hires in the housekeeping department on proper guest service techniques and company procedures, resulting in more knowledgeable, capable employees.
  • Customer Service
    Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
    Handled guest complaints, maintaining a positive dining experience for all rest.
  • Named “Employee of the Month” in July 2014 , February 2015 and August 2015.
  • Certificate in hospitality and tourism

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Resume Overview

School Attended

  • Start High School

Job Titles Held:

  • Customer Service Associate
  • Housekeeper
  • Store Associate
  • Housekeeping Supervisor


  • High School Diploma

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