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Customer Service Associate Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I am a motivated bilingual Customer Service Representative with 3 years of experience. Through my experience i have learned to quickly and effectively resolve complaints and issues and gain the ability to work in high stress environments like busy retail or call center settings.

Skills
  • Multitasking
  • Efficient
  • Reliable
  • Multitasking
  • Quick learner
  • Bilingual Spanish and English
  • Shipping and receiving understanding
  • Problem-solving abilities
  • Retail sales customer service
  • Call center experience
  • Safety regulations
  • Effective communication
  • Inbound and outbound calling
  • Product organization
  • Returns and exchanges
  • Loss prevention
  • Merchandise restocking
  • Product recommendations
  • Cash management
  • Bilingual [Language] and English
  • Customer Service
  • Credit card payment processing
  • High-energy attitude
  • Stockroom procedures
Experience
Customer Service Associate, 07/2020 to 12/2020
City Of Farmington NmFarmington, NM,
  • Met productivity targets by handling every interaction with good customer service.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Brought up customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed returned items in accordance with store policy.
  • Answered phone calls to assist customers with questions.
  • Counted product stock to maintain inventory records.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged updated promotional displays every week.
  • Trained new employees in cashiering procedures, offering assistance in resolving any issues.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Customer Service Associate, 11/2019 to 04/2020
City Of Farmington NmFarmington, NM,
  • Assisted customers in self-checkout lanes.
  • Cleaned and organized stations.
  • Stocked merchandise.
  • Completed special assignments and procedures.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers and responded to informational requests.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Answered phone calls to assist customers with questions.
  • Helped customers find specific products, answered questions and offered product advice.
Captioning Agent, 06/2019 to 09/2019
Captioncall LlcCherry Hill, NJ,
  • Caption phone calls for hard of hearing individuals.
  • Captioned telephone conversations verbatim to facilitate accurate communications.
  • Transcribed exact wording for wide-ranging conversations, including inaccuracies and highly personal information.
Restaurant Busser, 11/2016 to 04/2017
The Point CasinoWA, State,
  • Help customers with questions or concerns.
  • Help co-workers in the kitchen serve or restock food.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Verified adequate levels of supplies such as linens and trays and restocked low items.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Greeted guests with friendliness and professionalism.
  • Monitored customer movements and quickly cleared empty tables for future customers.
Education and Training
High School Diploma: , Expected in 05/2017
Lake County High School - Leadville, CO
GPA:
: Elementary Education, Expected in
University Of Colorado At Colorado Springs - Colorado Springs, CO
GPA:
References
References: Lorena Dominguez Employer (970)401-0674

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71Average

Resume Strength

  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Lake County High School
  • University Of Colorado At Colorado Springs
Job Titles Held:
  • Customer Service Associate
  • Customer Service Associate
  • Captioning Agent
  • Restaurant Busser
Degrees
  • High School Diploma
  • Some College (No Degree)

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