Customer Service Associate Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
  • Positive, upbeat Customer Service Associate brings more than Five years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
  • High-performing Administrative Assistant offering extensive experience working with diverse client base and delivering exceptional results. Polished in managing client relations, liaising with internal stakeholders and managing vendor relationships.
  • Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.
  • Inbound and outbound calling
  • MS Office proficiency
  • Project management
  • Customer Service
  • Project management abilities
  • Problem-solving abilities
  • Call center experience
  • Product organization
  • Office equipment proficiency
  • Microsoft Office expertise
  • Data evaluation
12/2019 to Current
Customer Service Associate City Of Farmington Nm Farmington, NM,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Shared detailed information regarding Dental Insurance Plan options to help customers make decisions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Verified details with policyholders and requested additional information.
  • Assessed policy coverage and pulled contracts for review.
12/2017 to 12/2019
Intake Coordinator Carepathrx Longwood (Ahre), FL,
  • Updated group medical records and technical library to support smooth office operations.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Optimized personnel coverage, preparing work schedules based on staff availability and demands.
  • Maintained thorough and accurate records outlining program operations and participant progress.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
10/2015 to 11/2017
Records Clerk/Administrative Assistant Access Behavioral Healthcare LLC City, STATE,
  • Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
  • Retrieved, sorted, copied, and filed all documents and paperwork.
  • Created or updated records with new files or information.
  • Implemented practical file system, promoting smooth data gathering and presentation creation.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Set up patient charts and documented information in various company software.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
10/2013 to 09/2015
Home Health Care Provider Inclusions Inc City, STATE,
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Scheduled on-call personnel to ensure adequate staff coverage.
  • Assisted clients in completing activities of daily living by managing household activities, maintaining daily schedules and providing transportation to and from medical appointments.
  • Documented client progress in charts and logbooks.
  • Administered necessary medications as directed by care plan.
  • Tracked and reported clients' progress based on observations and conversations.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
Education and Training
Expected in 05/2011
High School Diploma:
Columbia High School - Nampa, ID,
Expected in 02/2018
Pharmacy Technician Certification : Pharmacology
College Of Western Idaho - Boise, ID,

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Resume Overview

School Attended
  • Columbia High School
  • College Of Western Idaho
Job Titles Held:
  • Customer Service Associate
  • Intake Coordinator
  • Records Clerk/Administrative Assistant
  • Home Health Care Provider
  • High School Diploma
  • Pharmacy Technician Certification

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