Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated Sales Associate offering 9 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Customer-focused Retail Associate with solid understanding of retail dynamics, marketing and customer service. Offering 7 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Ambitious Esthetics Student with outstanding customer and personal service skills. Adept at maintaining client notes and reports. Strengths include educating clients on spa services and techniques and performing thorough consultations.

Skills
  • Multi-line telephone skills
  • Data entry
  • Tech-savvy
  • Merchandising knowledge
  • Sales expertise
  • Retail merchandising expertise
  • Cash register operation
  • Customer- and service-oriented
  • Skin types and care
  • Anatomy and physiology
  • Product knowledge
  • Beauty tool sanitization
  • Body hair removal
Experience
Receptionist, 06/2021 to Current
Ross Stores, IncConroe, TX,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Created and optimized employee schedules for shift coverage.
  • Worked with office manager to attain operational goals.
  • Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Receptionist, 09/2020 to Current
Ross Stores, IncCoral Springs, FL,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
Sales Associate, 10/2019 to 02/2020
TorridCanton (Crossroads Village), MI,
  • Sold various products by explaining unique features and educating customers on proper application.
  • Coordinated activities with other departments to ensure quality customer service.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Built trusting relationships with customers by making personal connections.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Worked with fellow sales team members to achieve group targets.
  • Processed orders through company system and coordinated product deliveries.
Sales Associate, 10/2019 to 01/2020
TorridCastle Rock (Promenade At Castle Rock), CO,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Merchandising and Sales Generalist , 11/2018 to 10/2019
City Of Farmington NmFarmington, NM,
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Updated seasonal displays such as windows and mannequins to highlight current product lines.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Organized and located inventory and updated store spreadsheets.
  • Arranged items in favorable positions and areas of the store for optimal sales.
  • Constructed aisle displays and arranged end caps to promote specific products.
  • Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
Customer Service Associate, 09/2015 to 10/2019
WalgreensCity, STATE,
  • Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Education and Training
High School Diploma: , Expected in 2016
Marine Leadership Academy - 1920 n Hamlin,
GPA:
: Business Communications, Expected in
Northeastern Illinois University - Chicago, IL
GPA:
Trade School: Esthetician, Expected in 10/2021
Mario Tricoci University Beauty of Culture - Chicago, IL,
GPA:
Certifications
  • Licensed Esthiscian - 2021
  • certified lash technician
  • Barbicide (COVID-19) Training - 2021
  • Barbicide Training - 2021
  • shan haven domestic violence Training - 2021

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Resume Overview

School Attended

  • Marine Leadership Academy
  • Northeastern Illinois University
  • Mario Tricoci University Beauty of Culture

Job Titles Held:

  • Receptionist
  • Receptionist
  • Sales Associate
  • Sales Associate
  • Merchandising and Sales Generalist
  • Customer Service Associate

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Trade School

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