customer service associate resume example with 19+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Conscientious Customer Service Associate with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Successful Customer Service Associate with experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Committed Healthcare professional offering 25 years of demonstrated success in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.

  • Customer service
  • Shipping procedures understanding
  • Point of sale knowledge
  • Cash drawer management
  • Refunds and exchanges
  • Stock management
  • Behavioral management
  • Patient care
  • Community integration
  • First aid and safety
  • Care plan assessment
  • Professional bedside manner
Milford High School Highland, MI Expected in 1993 High School Diploma : - GPA :
Wayne State University Detroit, MI Expected in 1997 Did Not Complete : Social Work - GPA :
Oakland Community College Union Lake, MI Expected in 1997 Associate of Arts : General Studies - GPA :
Work History
City Of Sand Springs - Customer Service Associate
Sand Springs, OK, 08/2017 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Worked closely with other associates to solve problems and handle customer complaints.
  • Unloaded arriving product stock and moved to store display areas.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Increased sales by offering advice on purchases and promoting additional products.
Hazelden Betty Ford Foundation - In Home Health Care
Plymouth, MN, 01/2016 - 05/2017
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
  • Developed rapport to create safe and trusting environment for care
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times
Livingston County Community Mental Health - Mental Health Assistant
City, STATE, 06/1999 - 04/2012
  • Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans
  • Assisted and counseled many patients daily
  • Took and monitored vital signs, administered medications and managed patient behavior
  • Charted on each patient daily
  • Managed, advised and trained new support staff in [Program] initiatives and processes
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments
  • Communicated with clients and families in professional and respectful manner, effectively building lasting relationships
  • Effectively managed daily charting for each patient
Xxx - Lido Group Home
City, STATE, 06/1997 - 06/1999
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
  • Assisted disabled clients in any way necessary to facilitate independence and well-being
  • Shopped for groceries regularly in order to keep house stocked with necessities
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting
  • Worked to improve and enhance patient lives through effective and compassionate care
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
  • Administered medication as directed by physician
  • Ran errands for customers, including shopping, and picking up other necessities
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves
  • Completed data entries in charts and logbooks to document client progress
  • Maintained strong knowledge of medications and medical terminology through continued education and seminars

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Resume Overview

School Attended

  • Milford High School
  • Wayne State University
  • Oakland Community College

Job Titles Held:

  • Customer Service Associate
  • In Home Health Care
  • Mental Health Assistant
  • Lido Group Home


  • High School Diploma
  • Did Not Complete
  • Associate of Arts

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