LiveCareer-Resume

customer service associate resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Detail-oriented professional with 4 years of experience and a proven knowledge of customer service, staff training and development, billing and data entry. Aiming to leverage my skills to successfully fill the billing clerk/Customer service rep role at your company.

Skills
  • Type coding
  • Customer Service
  • Basic math
  • Organization and Time management
  • Insurance claims analysis
  • Filing
  • Billing
  • Customer service support
  • Cash Flow analysis
  • Invoice Processing
  • Medical coding knowledge
  • Collection calls
  • Data analysis
  • Payment posting
  • Till counting
  • Budgeting
  • A/P and A/R expertise
  • Vendor invoice processing
  • Records Maintenance
  • Specialization billing knowledge
  • Proficiency in Software
  • Patient account analysis
  • Sales
  • Scheduling
  • Invoicing
  • Cash Handling
  • Customer Complaint Resolution
  • Product Knowledge
  • Shipping and Receiving
  • Inbound and Outbound Calling
  • Guest Services
Education
GLEN OAKS HIGH SCHOOL Baton Rouge, LA Expected in High School Diploma : - GPA :
Work History
Clarity Partners - Customer Service Associate
New York, NY, 03/2020 - Current
  • maintain non-monetary reports and records.
  • Offer customers carry-out service at the completion of transactions.
  • Weigh items sold by weight to determine prices.
  • Issue trading stamps, and redeem food stamps and coupons.
  • Keep periodic balance sheets of amounts and numbers of transactions.
  • Cash checks for customers.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Plan and prepare work schedules and keep records of employees' work schedules and time cards.
  • Answer customers' questions about merchandise and advise customers on merchandise selection.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.
  • Pack customer purchases in bags or cartons.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Receive, open, unpack and issue sales floor merchandise.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.
  • Clean display cases, shelves, and aisles.
  • Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials.
  • Transport packages to customers' vehicles.
  • Stamp, attach, or change price tags on merchandise, referring to price list.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided information regarding charge accounts and loyalty programs.
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Expeditors International Of Washington, Inc. - Billing Clerk
Irving, TX, 11/2018 - 12/2019
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Sell tickets and other items to customers.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Request information or assistance using paging systems.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
  • Sort, count, and wrap currency and coins.
  • Supervise others and provide on-the-job training.
  • Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
  • Compute and record totals of transactions.
  • Post charges against guests' or patients' accounts.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Identified and resolved patient billing and payment issues.
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Communicated effectively and extensively with other departments to resolve claims issues.
  • Maintained and updated collections tracking spreadsheet to help organize payment information.
  • Managed collections claims for unpaid bills against estates of debtors.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Located errors and promptly refiled rejected claims.
  • Determined prior authorizations for medication and outpatient procedures.
  • Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
  • Reviewed patient records, identified medical codes and created invoices for billing purposes.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Collected payments and applied to patient accounts.
  • Gathered information from multiple sources to simplify billing and organize accounts.
  • Set up and maintained new electronic billing system.
  • Prepared accounts with past due balances and transferred those cases to collection agency.
  • Posted payments and collections on regular basis.
  • Managed billing calendar and scheduled claims for payments.
  • Filed and updated patient information and medical records.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Posted and adjusted payments from insurance companies.
  • Responded to requests for information from various individuals by providing Type documents.
  • Prepared billing correspondence and maintained database to organize billing information.
  • Precisely evaluated and verified benefits and eligibility.
  • Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
Culvers Restaurant - Assistant manager
Waupun, WI, 03/2016 - 10/2018
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Columbus Hospitality - Cashier
Sanibel, FL, 03/2014 - 01/2016
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Answered questions about store policies and addressed customer concerns.
  • Set up new sales displays each Timeframe.
  • Conducted inventory counts by adding each item in stock and documenting in System.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained cash drawer of $Amount or more per shift.
  • Collected and authorized payments of guests.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.

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Resume Overview

School Attended

  • GLEN OAKS HIGH SCHOOL

Job Titles Held:

  • Customer Service Associate
  • Billing Clerk
  • Assistant manager
  • Cashier

Degrees

  • High School Diploma

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