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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Friendly and efficient customer service representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding veterinary medicine standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving customer issues

Skills
  • Client support
  • MS Office proficiency
  • Inbound and outbound calling
  • Customer Service
  • Effective communication
  • Problem Resolution
  • Clerical support
  • Schedule mastery
  • In-store support
  • Conflict mediation
  • Credit card payment processing
  • High-energy attitude
  • Customer relations
  • Product organization
Experience
Cabela'sOctober 2018 to October 2019Customer Service Associate
Garner, NC

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding product location needs, addressing all types of concerns.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Established membership loyalty, executing flawless customer retail account management.
  • Answered numerous daily phone calls to resolve all customer issues.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Maximized customer satisfaction by handling more than 50 customer email and telephone interactions each day.
  • Consulted with customers to determine best methods to resolve service and billing issues.
PhydeauxMay 2016 to March 2017Customer Service Associate
Raleigh, NC
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Consulted with customers regarding all pet product needs, addressing all concerns.
  • Shared detailed information regarding pet food options to help customers make decisions.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Established membership loyalty, executing flawless customer retail account management.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Provided top quality control and eliminated downtime to maximize revenue.
Education and Training
Louisburg CollegeDecember 2007Associate of Science: General StudiesLouisburg, NC
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Resume Overview

Companies Worked For:

  • Cabela's
  • Phydeaux

School Attended

  • Louisburg College

Job Titles Held:

  • Customer Service Associate

Degrees

  • Associate of Science : General Studies

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