customer service associate resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dedicated and results-driven customer service professional with a proven track record in delivering outstanding service and exceeding customer expectations. Possess excellent interpersonal skills, effective communication abilities, and a strong focus on problem-solving. Proficient in computer keyboarding and processing, with the ability to adapt quickly to new technologies. Previous sales experience combined with exceptional customer service skills ensures the ability to drive revenue growth while fostering positive customer relationships.

  • Customer Service:
  • Interpersonal Communication
  • Computer Proficiency
  • Sales
  • Problem-solving
  • Team Collaboration
Work History
09/2022 to Current
Customer Service Associate Ollie's Bargain Outlet Westland, MI,
  • Delivered exceptional customer service by addressing inquiries, providing product information, and resolving complaints, resulting in 20% increase in customer satisfaction ratings for stores in only 6 months.
  • Assisted customers with their purchasing decisions, recommended products based on their needs, and upsold additional services, contributing to 15% increase in sales revenue.
  • Utilized computer systems and software to manage customer accounts, process orders, and maintain accurate records of customer interactions.
  • Collaborated with cross-functional teams to resolve complex customer issues and ensure timely resolution.
  • Make and receive average of 80 calls day and respond to customers' emails on varieties of inquiries
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
03/2021 to 08/2022
Administrative Assistant Builders Firstsource, Inc. Cookeville, TN,
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data, resulting in 20% increase in data accuracy and efficiency.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient, ensuring 100% error-free delivery system.
  • Answered over 50 calls per day, routed calls, delivered messages to staff, and greeted visitors, providing exceptional customer service and maintaining 95% customer satisfaction rating.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records, reducing delivery errors by 15%.
  • Executed record filing system to improve document organization and management, resulting in 30% reduction in retrieval time for important documents.
  • Assisted in development and implementation of new administrative procedures, resulting in 80% improvement in work process efficiency.
  • Created and maintained databases to track and record customer data, increasing data accuracy by 25% and streamlining customer information retrieval.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff, resulting in 15% increase in meeting productivity and time management.
03/2020 to 02/2022
Customer Service Cashier American Dining Creations Binghamton, NY,
  • Redeemed coupons to discount purchases, resulting in 95% increase in coupon utilization and overall sales.
  • Answered product questions using knowledge of sales and store promotions, resulting in 20% increase in customer satisfaction ratings.
  • Maintained awareness of surroundings and secured cash to minimize loss potential, reducing cash discrepancies by 30%.
  • Utilized POS system to handle customer cash and credit card transactions, achieving average transaction processing time of less than 30 seconds.
  • Resolved customer complaints and maintained clean and tidy checkout area, resulting in 10% decrease in customer complaints and positive feedback on store cleanliness.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store, leading to 15% increase in product visibility and customer engagement.
  • Met customer service goals by achieving customer satisfaction rating of 95% or higher for three consecutive quarters.
  • Utilized various software applications to process customer orders accurately, reducing order errors by 20%.
  • Processed customer orders and handled payment transactions with 100% accuracy, ensuring smooth and efficient checkout experiences for customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked, resulting in 10% increase in upsell revenue.
Expected in 11/2023 to to
Associate of Arts: Business Administration And Management
Howard Community College - Columbia, MD

    2 times Best Store Customer Service Award Holder

    Member of 2022-2022 Dean List - Howard Community College


- Schoembroadt Scholar

- PHI THETA KAPPA Honors Society

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Resume Overview

School Attended

  • Howard Community College

Job Titles Held:

  • Customer Service Associate
  • Administrative Assistant
  • Customer Service Cashier


  • Associate of Arts

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