Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Knowledgeable and dedicated customer service professional with 8 years of experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Skills
Inbound and outbound calling
Quality assurance
Cross-functional team collaboration
Professional telephone demeanor
Money handling abilities
Customer service
Recordkeeping strengths
Order fulfillment
Education
Sussex James H GrovesGeorgetown, Expected in 06/1993 ā āHigh School Diploma: - GPA:
Work History
Clarity Partners - Customer Service Associate Elgin, IL, 05/2020 - Current
Managed customer relations and customer service through daily communication and interaction.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Issued receipts and processed refunds, credits, or exchanges.
Delivered superior client services, fostering strong rapport, retention and satisfaction.
Processed purchases and handled payment transactions using POS system.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
Skilled using cash register including processing sales discounts and refunds.
Operated office-type machinery and binding equipment to efficiently support retail customers.
Dispatch service mechanics tech to truck drivers to assist with breakdown repairs based on locations, needs and worker availability.
Met all customer call guidelines including service levels, handle time and productivity.
Processed invoices and mailed documentation to clients.
Promptly responded to inquiries and requests from customers.
Helped customers every by approaching conversations with positive attitude and actions.
Kept areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Entered orders into SAP computer database system.
Worked with vendors to schedule daily pickups and weekly deliveries.
Cross-trained and backed up other customer service workers.
Maintained inventory count, tracked usage and documented variances.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Outlook Group Corp. - Production Worker Neenah, WI, 11/2004 - 03/2010
Inspected final products to assess compliance with quality standards and established tolerances.
Examined incoming materials and compared to documentation for accuracy and quality.
Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Conducted quality inspections of finished products and made minor repairs to meet project expectations.
Assembled products according to changing daily work orders and specific customer needs.
Took part in all company-offered training sessions, improving skills and acquiring knowledge needed to operate machine.
Completed physical inventory counts.
Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes .
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
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