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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Professional Summary

Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Knowledgeable and dedicated customer service professional with 8 years of experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Skills
  • Inbound and outbound calling
  • Quality assurance
  • Cross-functional team collaboration
  • Professional telephone demeanor
  • Money handling abilities
  • Customer service
  • Recordkeeping strengths
  • Order fulfillment
Work History
Customer Service Associate, 05/2020 to Current
Wabash National Trailer Centers – Columbus, Ohio
  • Managed customer relations and customer service through daily communication and interaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Delivered superior client services, fostering strong rapport, retention and satisfaction.
  • Processed purchases and handled payment transactions using POS system.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Skilled using cash register including processing sales discounts and refunds.
  • Operated office-type machinery and binding equipment to efficiently support retail customers.
  • Dispatch service mechanics tech to truck drivers to assist with breakdown repairs based on locations, needs and worker availability.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Processed invoices and mailed documentation to clients.
  • Promptly responded to inquiries and requests from customers.
  • Helped customers every by approaching conversations with positive attitude and actions.
  • Kept areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Entered orders into SAP computer database system.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Cross-trained and backed up other customer service workers.
  • Maintained inventory count, tracked usage and documented variances.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Production Worker, 11/2004 to 03/2010
Stanley Electric U.S. CO Inc – London, Ohio
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Took part in all company-offered training sessions, improving skills and acquiring knowledge needed to operate machine.
  • Completed physical inventory counts.
  • Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes .
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Warehouse Associate, 08/2000 to 02/2004
UPS Logistics – Newark, DE
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Transferred inventory to and from target destinations using forklifts and other transportation vehicles.
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Kept warehouse clean and organized to maximize team efficiency and productivity.
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Operated PC and RF-based computer systems with high level of accuracy.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents.
Education
High School Diploma: 06/1993
Sussex James H Groves - Georgetown
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Resume Overview

Companies Worked For:

  • Wabash National Trailer Centers
  • Stanley Electric U.S. CO Inc
  • UPS Logistics

School Attended

  • Sussex James H Groves

Job Titles Held:

  • Customer Service Associate
  • Production Worker
  • Warehouse Associate

Degrees

  • High School Diploma : 06/1993

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