Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Skills
Customer Support
Customer Retention Strategies
Customer Service
POS Systems and Ordering Platforms
Verbal and Written Communication
Courteous with Strong Service Mindset
Cash Handling
POS Systems
Customer Relations
Reliable and Responsible
Policies and Procedures
Customer Transactions
Problem-Solving
Experience
08/2022 to 05/2023
Customer Service AssociateBerkshire Bank – Worcester, MA,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Addressed inquiries, resolved customer issues and managed customer relations.
Followed policies and procedures to meet or exceed established performance requirements.
Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Consulted with customers regarding needs and recommend suitable product.
Improved customer service wait times to mitigate complaints.
Upheld quality control policies and procedures to increase customer satisfaction.
Assisted customers with deposits, withdrawals and making payments.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Explained benefits, features and recommendations to maximize client retention.
Relayed customer feedback to cross-functional teams to improve products and services.
Promoted brand and marketing campaigns to create interest with customer.
Reviewed account and service histories to identify trends and resolve issues.
Developed and organized electronic files to maintain customer service-related documents.
Executed on-time and under budget project management to resolve complex issues.
Organized client contracts, records and reports to strengthen traceability.
Processed documentation and troubleshot discrepancies to build client rapport.
Partnered with internal teams to uncover customer needs and cross-sell opportunities.
Rolled out operational improvements and solutions to deliver top-notch customer service.
12/2019 to 08/2022
CashierVpne Parking Solutions – Somerville, MA,
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Collected payments and provided accurate change.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer services.
Processed sales transactions to prevent long customer wait times.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Learned roles of other departments to provide coverage and keep store operational.
Answered product questions with up-to-date knowledge of sales and store promotions.
Helped with purchases and signed customers up for rewards program.
Discounted purchases by scanning and redeeming coupons.
Scanned merchandise using point-of-sale system for accurate purchase totals.
12/2017 to 11/2019
Customer Service RepresentativeReal Alloy – Friendly, WV,
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Developed strong customer relationships to encourage repeat business.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Answered inbound calls, chats and emails to facilitate customer service.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
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Resume Overview
School Attended
Red River College of Applied Arts, Science And Technology