LiveCareer-Resume

customer service associate resume example with 1+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Hardworking Customer Care/Service Representative accustomed to fast-paced contract call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in Health Care and Medicaid contracts, standards and best practices. Background includes working in busy, high-volume wellness settings focused on providing well-rounded and useful program offerings to meet different needs. Knowledgeable about documenting, evaluating and reporting on program successes, as well as developing improvements to enhance services.

Skills
  • Report analysis
  • Technologically savvy
  • PC proficient
  • Document retrieval
  • Sensitive material handling
  • Program file distribution
  • 10-key proficiency
  • CRM and office management software
  • Records management systems
  • Insurance eligibility verification
  • Data entry documentation
  • Call Center Operations
  • Customer relations
  • Inbound and Outbound Calling
  • Courteous demeanor
  • Adaptive team player
  • System implementation
  • Problem-solving abilities
  • Medicaid regulations knowledge
  • Customer Service
Experience
Customer Service Associate, 01/2021 - 10/2021
Crst International Florence, KY,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Consulted with customers regarding needs and addressed concerns.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Explained benefits, features and recommendations to maximize client retention.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Organized client contracts, records, reports and agendas to strengthen traceability.
Administrative Assistant, 09/2020 - 12/2020
Medical Careers Institute Manassas, VA,
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Controlled building access by supplying key cards to employees and visitors.
  • Conducted and initialized background checks for potential employees.
Administrative Assistant, 08/2020 - 09/2020
Medical Careers Institute Raleigh, NC,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Coordinated schedules and set appointments by calling FloWater clients.
  • Created new accounts and updated existing FloWater accounts with most current details.
  • Gave out knowledgeable details regarding business offerings and procedures.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Took information from potential customers to assess needs.
  • Made phone calls and sent emails to establish leads.
  • Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
  • Drove sales objective by applying strong product and service knowledge on outgoing sales calls.`
Customer Service Representative, 09/2019 - 07/2020
Matthews International Indianapolis, IN,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Made outbound calls to obtain account information.
  • Answered 90+ inbound calls per day and directed to individuals or departments.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns, resulting in 25% reduction in complaint calls.
  • Upheld privacy and security requirements established by Medicaid/HIPPA regulatory agencies.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Conducted CRM tasks to maintain quality assurance satisfaction levels.
Health & Wellness Coordinator, 10/2002 - 02/2019
Company Name City, State,
  • Provided necessary health education training for patients.
  • Enhanced awareness of health resources and worked to connect individuals with programs.
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
  • Spoke with health community workers and members of public about importance of health, prevention and treatment.
  • Presented public talks to promote specific topics and work of organization.
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
  • Offered subject matter expertise for clinical assistance and program services like WIC.
  • Worked with state clients and stakeholders to shape procurements and identify opportunities for value added services.
  • Provided DHS (Department of Health Services) with corrective action plans.
  • Used eLearning technology to distribute course materials and communicate with students.
  • Devised new health education and promotion programs to meet specific or at-large needs of local community.
  • Educated community members on disease prevention, vaccines and mental health resources.
  • Evaluated data to identify and address community-specific health needs.
  • oversaw development and implementation of health programs, initiatives and assessments.
  • Designed and coordinated health-centered training programs for local organizations.
  • Promoted public health initiatives through media collaborations, organization websites and press releases.
  • Helped with targeting public health work by developing needs assessments.
  • Enhanced public health initiatives by developing and improving materials.
  • Wrote reports and bulletins outlining key health topics and response strategies.
Education and Training
Bachelor of Science: Criminal Justice Human Services, Expected in 12/2023
-
Colorado Technical University - Colorado Springs, CO
GPA:
Status -
Associate of Applied Science: Social Work, Expected in 05/2004
-
New Mexico State University - Grants Pass, OR,
GPA:
Status -
High School Diploma: , Expected in 05/2000
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Laguna Acoma High School - New Laguna, NM,
GPA:
Status -

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Resume Overview

School Attended

  • Colorado Technical University
  • New Mexico State University
  • Laguna Acoma High School

Job Titles Held:

  • Customer Service Associate
  • Administrative Assistant
  • Administrative Assistant
  • Customer Service Representative
  • Health & Wellness Coordinator

Degrees

  • Bachelor of Science
  • Associate of Applied Science
  • High School Diploma

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