customer service associate resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Personable Customer Service Staff Member offering 2 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • MS Office Proficiency
  • Data Entry and Maintenance
  • Customer Support
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Computer Proficiency
  • Establishing and Maintaining Customer Relationships
  • Patient and Empathetic
  • POS Systems and Ordering Platforms
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Exceptional Communicator
  • Building Customer Trust and Loyalty
  • Selling Skills
  • Inbound and Outbound Calling
  • Team-Oriented and Cooperative
  • Email Etiquette
Work History
Customer Service Associate, 12/2020 to Current
Fidelity InvestmentsSeffner, FL,
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Updated account information to maintain customer records.
  • Recorded account information to open new customer accounts.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
Cake Decorator, 06/2012 to 10/2019
Giant Eagle, Inc.Bridgeville, PA,
  • Designed specialty cakes for weddings, birthdays and graduations.
  • Managed material inventory and ordered new materials when needed.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Provided exemplary customer service to 50+ patrons daily in high-volume shopping center location.
  • Prepared special creams and frostings for cakes and other dessert specialties.
  • Decorated 60+ fondant and soft-frosted style cakes daily.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
Bakery Assistant, 04/2007 to 06/2012
Wegmans Food MarketsCodorus, PA,
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Assisted up to 70+ customers per day with helpful attitude and positive approach.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
Cashier Team Lead, 03/2005 to 01/2007
Northern Tool + EquipmentMadison, WI,
  • Trained team members on cash register operation and cash handling.
  • Communicated with customers and team members to solve problems.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Received and processed customer payments.
  • Mentored new team members on sales software system operation.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Bachelor Of Science: Human Services, Expected in to Colorado Technical University - Colorado Springs, CO
Associate In Bible: Christian Counseling , Expected in to Faith Bible Institute - Martinez, GA,

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Resume Overview

School Attended

  • Colorado Technical University
  • Faith Bible Institute

Job Titles Held:

  • Customer Service Associate
  • Cake Decorator
  • Bakery Assistant
  • Cashier Team Lead


  • Bachelor Of Science
  • Associate In Bible

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