Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and eger to apply time and skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Customer Support
Inbound and Outbound Calling
MS Office Proficiency
Upselling Products and Services
Creative Problem Solving
Understanding Customer Needs
25 wpm Typing Speed
Building Customer Trust and Loyalty
Transaction Processing
Data Entry
Verbal and Written Communication
Team-Oriented and Cooperative
MS Office
Computer Skills
Microsoft Office
LiveChat Messaging
Strong Analytical and Problem Solving Skills
Establishing and Maintaining Customer Relationships
Excellent Attention to Detail
Verbal Communication
Experience
10/2021 to Current
Customer Service AssociateNtt Data Corporation – White City, OR,
Addressed inquiries, resolved customer issues and managed customer relations.
Improved customer service wait times to mitigate complaints.
Promoted brand and marketing campaigns to create interest with customer.
Performed needs analysis and presented options based on findings to help customers make decisions.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Troubleshot shortages and overages to support quality control efforts.
Consulted with customers regarding needs and addressed concerns.
Maintained customer privacy and protected company operations by keeping information private and confidential.
01/2019 to 07/2021
Cashier AssistantVail Resorts – Lone Tree, CO,
Returned carts and baskets to entryways to keep store spaces and aisles neat.
Remained aware of surroundings and secured cash to minimize loss potential.
Handled merchandising and restocking needs for multiple checkout lanes.
Answered customers' questions and provided information on store procedures or policies.
Scanned items and checked pricing on cash register for accuracy.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Greeted customers promptly and responded to questions.
Offered customers carry-out service at completion of transaction.
Maintained work area and kept cash drawer organized.
Welcomed customers, offering assistance to help find store items.
Backed up cashiers ringing up large number of customers by bagging products.
Processed customer payments quickly and returned exact change and receipts.
Answered phone calls to assist customers with questions and orders.
Assisted with customer requests and answered questions to improve satisfaction.
11/2018 to 02/2020
CaregiverCentral Lakes College – Nisswa, MN,
Helped clients get in and out of beds and wheelchairs.
Supported bathing, dressing and personal care needs.
Consulted with client care team to continually update care plans.
Reported concerns to nurse supervisor to promote optimal care.
Followed care plan and directions to administer medications.
Built strong and trusting rapport with clients and loved ones.
Worked closely with clinical staff to support therapeutic and behavioral plans.
Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Organized oral medications for clients following dosage and schedule requirements.
Maintained detailed records of services performed on clients.
Laundered clothing and bedding to prevent infection.
Assisted with meal planning to meet nutritional plans.
Recorded client status progress and challenges in logbooks and reports.
Monitored clients' activity levels and helped prevent sedentary behavior.
Assisted clients with maintaining good personal hygiene.
Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Maintained clean and well-organized environment for client happiness and safety.
Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
12/2015 to 05/2016
Kitchen Staff MemberVail Resorts – Tahoe City, CA,
Unloaded food and supplies from delivery trucks to appropriate storage locations.
Moved smoothly between different cooking stations to assist with meal preparations.
Maintained order and cleanliness of work areas to conform with health codes.
Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
Cleaned and sanitized frequently to maintain health code standards.
Checked stock regularly and discarded unsafe food to protect customers.
Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
Restocked pantry with nonperishable food items to prevent stock from running low.
Acquired new skills to support team and further accommodate customer needs.
Monitored inventory to keep adequate stock of food items and supplies.
Education and Training
Expected in 03/2017 to to
Associate of Science: Human Resources Ultimate Medical Academy - Clearwater - Clearwater, FL GPA:
Expected in 06/2009 to to
High School Diploma: Antioch High School - Antioch, CA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.