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customer service associate resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Seasoned Customer Associate with 8+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Flexibility and quick learner motivated to maintain customer satisfaction.

Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Strong Work Ethic
  • Willingness to Adapt to Change
  • Responding to Difficult Customers
  • Setting Appointments
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Administrative and Office Support including Microsoft Word
  • Issue and Complaint Resolution
  • Basic Computer Skills with Email Etiquette
  • Inbound and Outbound Calling
Education
Bachelor of Science: Business Administration And Management, Expected in 12/2023 to University of Maryland - Adelphi, Maryland ,
GPA:
  • Continuing education in Business Administration


Work History
Customer Service Associate, 09/2020 to 08/2022
Aramark Corp.Gustavus, AK,
  • Positively engaged with customers to understand needs and responded appropriately to questions.
  • Assisted call-in customers with questions and orders.
    Assisted customers by helping with post-sales concerns
  • Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Checked inventory and selected product boxes from specific locations based upon availability.
    Managed up to 50 customer calls per day with positive attitude and focused on customer satisfaction
Kitchen Manager in Training, 10/2018 to 07/2020
Landry'sWoodmere, OH,
  • Delivered consistent positive customer service experience by ensuring safe and quality food is prepared and served according to standards. Maintained high standard while handling food.
  • KMT: Partnered with store leaders such as Service Manger to resolve customer complaints regarding food, service, or accommodations. Estimated material, food, and beverages consumptions to anticipate amounts to be purchased or requisitioned through usage per thousand. Managed inventory and controlled labor cost to reach profit goals.
  • TAKEOUT SPECIALIST: Consulted with customers in regards to choosing appropriate spread for any given event. Interacted with customers to ensure guest feel welcomed and important by answering general questions and queries about food items sold throughout store. Mentored new hire employees regarding company procedures and taught core functions of new role increasing teams productivity by 35%. In charge of completing online orders to be picked up promptly at times desired by customer during peak hours increasing company's positive comments feedback by 5%.
  • CASHIER: Responsible for counting money in drawers at beginning and end of each shift; handled cash and credit transactions with accuracy and speed. Answer phones and greeted customers.
  • Boosted gift card sales by 10% by recommending gift cards from display for holidays such as graduations and Christmas.
Customer Service Sales Representative, 01/2017 to 12/2017
American Family InsuranceBrooklyn Park, MN,
  • Worked with clients such as Home Depot and AT&T.
  • Increased sales by listening to customers and working to understand and meet their needs; offering advice on purchases and promoting additional products. Achieved monthly sales goals by promoting product benefits and enrolling new clients. Attended advanced training sessions, networked with company offices out of state and conferences to increase product knowledge and productivity.
  • Cultivated and built relationships with new customers while promoting clients products and services.
  • Work assigned territory, often up to 30-50 houses or per day, while managing deadline goals, negotiating and writing contracts for AT&T clearly and concise.
  • Tasked with writing at least 5 contracts per day by leadership, wrote 8-13 contracts instead. Worked with clients such as Home Depot and AT&T. Increased sales by listening to customers and working to understand and meet their needs; offering advice on purchases and promoting additional products. Achieved monthly sales goals by promoting product benefits and enrolling new clients. Attended advanced training sessions, networked with company offices out of state and conferences to increase product knowledge and productivity. Cultivated and built relationships with new customers while promoting clients products and services. Work assigned territory, often up to 30-50 houses or per day, while managing deadline goals, negotiating and writing contracts for AT&T clearly and concise. Tasked with writing at least 5 contracts per day by leadership, wrote 8-13 contracts instead.
Kindergarten Teacher's Assistant; Substitute TA, 06/2011 to 01/2016
Wee Care Christian Learning CenterCity, STATE,
  • Seasonal position that was worked on summer and winter breaks from schools.
  • Assisted teacher with prepared instructional material and displays. Enforced rules and instructions to maintain discipline.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Arranged and organized classroom desks, chairs and supplies. Planned and prepared art projects, charts, and graphs.
  • Oversaw group of no larger than 8 students during classroom outing such as field trips or neighborhood walks to park.

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Resume Overview

School Attended

  • University of Maryland

Job Titles Held:

  • Customer Service Associate
  • Kitchen Manager in Training
  • Customer Service Sales Representative
  • Kindergarten Teacher's Assistant; Substitute TA

Degrees

  • Bachelor of Science

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