LiveCareer-Resume

customer service associate resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.

Receives and delivers goods in fast-paced warehouse settings. Diligently moves materials with organized approaches and safe equipment operations skills. Team-oriented and efficient in meeting challenging daily demands.

Personable and dedicated Customer Service Representative with extensive experience in food industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Customer Support
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Bilingual
  • Bartending License
  • Computer Literate
  • [Spanish] Fluency
  • Building Customer Trust and Loyalty
  • Creative Problem Solving
  • Reliable
  • Hard worker
  • Team-player
Education and Training
Brewster Technical Center Tampa, FL Expected in 05/2009 GED : - GPA :
Experience
Marshall Retail Group - Customer Service Associate
Ridgefield, NJ, 05/2022 - Current

I currently work at Wawa gas station in the Deli and Register.

In the deli, I make food and make sure I follow food safety protocols.

I am sure to engage with customers in a warm and helpful way. I make sure that the deli is clean and stocked and that codes are always up to date.

While working register I stock shelves and stock cold case. I clean and disinfect and stock beverage station. I sweep and mop the store. Most importantly I attend to customer's needs and make sure they have a good experience while visiting Wawa.

Weee! - Warehouse Associate
Milpitas, CA, 07/2020 - 10/2021
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Filed requisitions for out of stock items and supplies.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Received deliveries, scanned packages and updated orders in internal database.

I worked at Amazon as a warehouse worker for over a year and have experience with factory work. Stated above is the description of my work.

Pitfire - Server
Los Angeles, CA, 01/2020 - 06/2020

I worked as a server at Rise Kitchen and Deli at the Hard Rock Casino in Tampa. Listed below were my duties

  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Set up tables in between patrons to reduce wait times.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Stocked service areas with supplies during slow periods.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Served food and beverages to patrons and confirmed complete orders.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Provided exceptional service to high volume of daily customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Pitfire - Server
Manhattan Beach, CA, 05/2019 - 02/2020

As a server and hostess and Applebee's I performed the following listed below:

  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Set up tables in between patrons to reduce wait times.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Stocked service areas with supplies during slow periods.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Served food and beverages to patrons and confirmed complete orders.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Presented menus and answered questions regarding items.
  • Filled condiments and napkin containers during slack periods.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Addressed complaints to kitchen staff and served replacement items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Provided exceptional service to high volume of daily customers.

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Resume Overview

School Attended

  • Brewster Technical Center

Job Titles Held:

  • Customer Service Associate
  • Warehouse Associate
  • Server
  • Server

Degrees

  • GED

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