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customer service associate resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Positive, upbeat customer service associate brings more than 4 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Dedicated customer service associate talented at processing high volumes of error-free transactions and meeting departmental goals. Offers 4 years of experience in customer service, retention and problem resolution. Smoothly manages conversational flow and diffuses difficult customer situations. Friendly and efficient customer service associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills
  • Customer Support
  • Inbound and Outbound Calling
  • Customer Service
  • Safety regulations
  • Problem Resolution
  • Verbal Communication
  • Credit card payment processing
  • Store maintenance
  • Sales expertise
  • Problem-solving abilities
  • Customer relations
  • Retail sales customer service
  • High-energy attitude
  • In-store support
  • Quality Assurance
  • Stockroom procedures
  • Courteous demeanor
  • Adaptive team player
Experience
10/2021 to 12/2021 Customer Service Associate Cubesmart | Spring Valley, CA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Educated customers on special pricing opportunities and company offerings
  • Documented conversations with customers to track requests, problems and solutions
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Assisted customers in making payments on accounts and setting up payment plans
  • Upheld strict quality control policies and procedures during customer interactions
  • Addressed inquiries, resolved customer issues and managed customer relations
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs
  • Reviewed account and service histories to identify trends and issues
  • Recommended improvements to products and services to mitigate complaints
  • Relayed productive customer feedback to marketing teams
  • Shared detailed information regarding options to help customers make decisions
  • Consulted with customers regarding needs and addressed concerns
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols
  • Supported operational improvements and resolution of problems to deliver top-notch customer service
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability
  • Closed store and made sure the register drawers balanced out
  • Made sure that there was 100.00 even in the drawers ready for the next shift in the morning
12/2019 to 12/2019 Drive-Thru Cashier Job Corps | Limestone, ME,
  • Kept drive-thru station well-stocked and organized to meet customer needs
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction
  • Prepared drinks, ice cream and other special items to complete prepared food orders
  • Completed opening, closing and shift change tasks by following company guidelines
  • Capitalized on slow periods to restock supplies, clean counters and remove trash
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
  • Backed up front counter employees to maximize guest satisfaction with speedy service
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness
  • Took orders, prepared foods and processed payments in full-service establishment
  • Worked nights, weekends and holidays and maintained calm, pleasant demeanor
  • Followed store policies and procedures in regards to cleaning and sanitizing
  • Informed customers of regular deals or monthly specials to upsell orders
  • Greeted customers promptly and responded to questions
  • Maintained work area and kept cash drawer organized
  • Counted and balanced cashier drawers
  • Cleaned and stocked front-end areas with register tapes and ribbons
  • Complied with cash handling procedures to meet regional cashier variance policy
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Processed customer payments quickly and returned exact change and receipts
  • Built and maintained productive relationships with employees
  • Managed cashier shifts and breaks
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full
  • Placed merchandise in bags or boxes and gave packages to customers
  • Resolved issues with cash registers, card scanners and printers
  • Answered phone calls to assist customers with questions and [Type] orders
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
  • Scanned items quickly to keep lines moving and reduce overall wait time
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
01/2009 to 02/2016 Front Counter Cashier Treehouse Foods | Hanover, PA,
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Kept register terminal area and store clean and orderly.
  • Addressed and resolved customer complaints with friendly and level-headed assistance.
  • Organized register supplies in front end and storage areas.
  • Operated cash register, processing payments of cash, checks, credit cards and gift cards.
  • Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
  • Closed cash register by counting cash and reconciling checks and charges.
01/2004 to 11/2008 Line Operator Jakel | City, STATE,
  • Read and understood job orders to meet specific product specifications, including acceptable tolerances, general specifications and required production sequences.
  • Kept line material levels within required levels to meet production goals.
  • Completed thorough inspects of finished products in compliance with established protocols and compared results against production specifications.
  • Made proactive adjustments to machinery feeds and speeds to optimize performance and deal with malfunctions.
  • Adhered to optimal manufacturing procedures when using various types of production equipment.
  • Used hands, arms and legs to physically handle and transport finished goods.
  • Loaded and unloaded items from machines, conveyors and conveyances.
  • Worked with air drills and air tools accurate to meet production and quality goals and avoid malfunction.
Education and Training
Expected in 05/2003 to to High School Diploma | Graves County High School, Mayfield, KY GPA:

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Resume Overview

School Attended

  • Graves County High School

Job Titles Held:

  • Customer Service Associate
  • Drive-Thru Cashier
  • Front Counter Cashier
  • Line Operator

Degrees

  • High School Diploma

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