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customer service associate resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experience Jessica Claire Seeking a full-time position with a well-established and reputable company where my skills and experience will be used to contribute to the success of the business. Teacher/Substitute/Tutor -Establish and enforce rules for behavior and procedures for maintaining ting order among students -Instruct through lectures, discussions, and demonstrations in one or more subjects, such as English, mathematics, or social studies -Maintain accurate and complete student records as required by laws, district policies, and administrative regulations -Plan and supervise class projects, field trip, visits by guest speakers, or experimental activities, and guide students in learning from those activities -Select, store, order, issue, and inventory classroom equipment, materials, and supplies -Provide disabled students with assistive devises, supportive technology, and assistance accessing facilities such as restrooms Retail/Customer Service/Jewelry Consultant -Greet customers and ascertain what each customer wants and needs -Describe merchndise and explain use, operation, and care of merchandise to customers -Recommend, select, and help locate or obtain merchandise base on customers needs and desires -Compute sales prices, total purchases and receive and process cash or credit payments -Answer questions regarding the store and its merchandise -Greet customers entering the establishment Warehouse/Electrical Apprentice -Recieve and count stock items and record data manually or using a computer -Pack add unpack items to be stocked on shelves in the stockrooms, warehouses, or storage yards -Verify inventory copmutations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors -Store items in an orderly and accessible manner in warehouse, tool rooms, supply rooms, or other areas -Mark stock items using identification tags, stamps, electrical marking tools, or other labeling equipment Insightful Counselor familiar with substance abuse treatment protocols. Adept at responding to emergency situations calmly and respectfully. Passionate about patient support and resource advocacy.

Accomplishments
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Goodwill Employee of the Year 2016
Skills
  • Multitasking and Prioritization
  • POS Systems and Ordering Platforms
  • Customer Account Management
  • Understanding Customer Needs
  • Customer Retention Strategies
  • Creative Problem Solving
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
Work History
05/2015 to 12/2017 Customer Service Associate Cubesmart | Surprise, AZ,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Executes excellent sales floor merchandising and selling.
10/2012 to 04/2015 Jewelry Consultant Oxbow Academy | Mount Pleasant, UT,
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Performed general maintenance and light cleaning of showroom.
  • Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
08/2011 to 05/2013 Tutor Self Employed Services | City, STATE,
  • Planned lessons for allotted time to strengthen weak subjects and build skills.
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Maintained detailed files and created charts tracking students learning progress.
  • Integrated technology into sessions to further enhance student learning.
  • Organized group tutoring sessions to help students struggling in similar areas.
  • Identified learning needs and implemented fun and engaging learning activities to help students advance.
Education
Expected in to to Bachelor of Arts | University of Arizona, Tucson, AZ GPA:
Expected in to to Diploma | Santa Rita High School, Tucson, AZ GPA:
Customer service, People person, Communication, Listener, Minnimal supervision, Fast learner, Confident, Leader, Team player

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Resume Overview

School Attended

  • University of Arizona
  • Santa Rita High School

Job Titles Held:

  • Customer Service Associate
  • Jewelry Consultant
  • Tutor

Degrees

  • Bachelor of Arts
  • Diploma

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