Customer Service Associate Resume Example
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CUSTOMER SERVICE ASSOCIATE
Summary
Personable and dedicated representative with extensive experience in I.S.A.E's Court Related Education Programs as well as Aurora Community Healths industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
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Experience
Danaher | Round Rock , TXCustomer Service Associate12/2019 - Current
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
- Reviewed account and service histories to identify trends and issues.
- Prepared, completed and processed customer account forms and database changes.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Educated customers on special pricing opportunities and company offerings.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Documented conversations with customers to track requests, problems and solutions.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Myhr Partner | Baltimore , MDInstructor/ Psychoeducational Counselor05/2016 - Current
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Created and enforced hands-on curriculum to promote student interest and receptive learning.
- Set and communicated ground rules for classroom based on respect and personal responsibility.
- Identified early signs of emotional, developmental and health delays or problems in students and followed up with probation and diversion officers.
- Mentored and counseled students with social adjustment and academic problems.
- Promoted "Knowledge Is Power"
- Delivered informative lectures to engage students and teach concepts in Colorado Revised Statutes.
- Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
- Monitored behavior in individual and group sessions and intervened when necessary.
- Provided cognitive-based therapy to assist with challenge and crisis resolution.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy.
- Worked with parents to implement consistent behavior therapy techniques at home and school.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Facilitated up to 48 psychoeducational sessions per year.
- Established developmentally-appropriate support groups and activities for elementary-aged students.
I.S.A.E. Main Office Unit 1A | City , STATEOffice Administrator05/2015 - 12/2019
- Maintained computer and physical filing systems.
- Provided complete class support including preparing materials and taking notes.
- Handled all incoming business and client requests for information.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Assisted various county and municipal groups with document organization and dissemination during acquisitions.
- Supported office manager with daily operational functions.
- Worked directly with courts, clients, and any other referring agency to provide any extra knowledge needed.
- Translator in office speaking English and Spanish.
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
- Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
- Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
Education and Training
Colorado Technical University | City, StateBachelor of Science in Criminal Justice2019
Completion of Bachelor's Criminal Justice Degree June 20, 2019.
- Dean's List [Fourth Quarter 2017]
- Dean's List [First Quarter 2018]
- Dean's List [Fourth Quarter 2018]
- Coursework in [Child and Adolescent Psychopathology], [Drug/Alcohol Use and Abuse], [Human Service Practice In The Criminal Justice Setting], [Social Psychology], and [Ethics for the CD Counselor]
Colorado Technical University | City, StateMaster of Science in Criminal Justice in Human ServicesExpected in 06/2021
Accomplishments
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Recognized by clients and probation officers for expedient and effective service.
- Scheduling
- Communicated with clients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Have proficiently reported attendance for weekends and weekdays to courts municipal and county on time twice a week.
- Data Entry
Reviewed and updated client correspondence files and scheduling database. - Technology Proficient
Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
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Resume Overview
School Attended
- Colorado Technical University
Job Titles Held:
- Customer Service Associate
- Instructor/ Psychoeducational Counselor
- Office Administrator
Degrees
- Bachelor of Science in Criminal Justice
Master of Science in Criminal Justice in Human Services
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