Customer Service Associate Resume Example Aurora Community Health

CUSTOMER SERVICE ASSOCIATE

Summary

Personable and dedicated representative with extensive experience in I.S.A.E's Court Related Education Programs as well as Aurora Community Healths industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills

Data management
Documentation expertise
Organizational skills
Clear oral/written communication
Excellent multi-tasking ability
G Suite knowledgeable
Database administration
Memorization and recall
Time management
Documentation and reporting
Multi-line telephone systems
Attention to detail
Team building
Friendly nature
Customer and client relations
Relationship building
Personable and outgoing
Conflict resolution
Customer-service oriented
Superior communication skills
Medicaid familiarity
Adolescent Development
Office administration

Mental health support
Solution-focused counseling
Criminal law knowledge
Differentiated learning techniques
Behavioral/cognitive skills development
Fluent in English and Spanish
Clear public speaking skills
Interactive teaching/learning
Behavior modification
Curriculum development
Excellent classroom management
Critical thinker
Active listening
Calm under pressure
Classroom management
Motivating students
Learning style assessment
Program understanding and advisement
Recordkeeping and data input
Telephone etiquette
Applicant support and service
Scheduling

Experience

Aurora Community Health | Aurora, COCustomer Service Associate12/2019 - Current

Achieved high customer satisfaction scores by de-escalating complaints quickly.
Reviewed account and service histories to identify trends and issues.
Prepared, completed and processed customer account forms and database changes.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluated customer account information to assess current issues and determine potential solutions.
Educated customers on special pricing opportunities and company offerings.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Documented conversations with customers to track requests, problems and solutions.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

I.S.A.E. Court Related Education Programs | Denver, COInstructor/ Psychoeducational Counselor05/2016 - Current

Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Created and enforced hands-on curriculum to promote student interest and receptive learning.
Set and communicated ground rules for classroom based on respect and personal responsibility.
Identified early signs of emotional, developmental and health delays or problems in students and followed up with probation and diversion officers.
Mentored and counseled students with social adjustment and academic problems.
Promoted "Knowledge Is Power"
Delivered informative lectures to engage students and teach concepts in Colorado Revised Statutes.
Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention.
Monitored behavior in individual and group sessions and intervened when necessary.
Provided cognitive-based therapy to assist with challenge and crisis resolution.
Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
Referenced and used various therapy techniques, including psychodynamic, family systems, cognitive behavioral and lifespan integration psychotherapy.
Worked with parents to implement consistent behavior therapy techniques at home and school.
Referred clients to other programs and community agencies to enhance treatment processes.
Facilitated up to 48 psychoeducational sessions per year.
Established developmentally-appropriate support groups and activities for elementary-aged students.

I.S.A.E. Main Office Unit 1A | Denver, COOffice Administrator05/2015 - 12/2019

Maintained computer and physical filing systems.
Provided complete class support including preparing materials and taking notes.
Handled all incoming business and client requests for information.
Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Assisted various county and municipal groups with document organization and dissemination during acquisitions.
Supported office manager with daily operational functions.
Worked directly with courts, clients, and any other referring agency to provide any extra knowledge needed.
Translator in office speaking English and Spanish.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency.
Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.

Education and Training

Colorado Technical University | Colorado Springs, COBachelor of Science in Criminal Justice2019

Completion of Bachelor's Criminal Justice Degree June 20, 2019.

Dean's List [Fourth Quarter 2017]
Dean's List [First Quarter 2018]
Dean's List [Fourth Quarter 2018]
Coursework in [Child and Adolescent Psychopathology], [Drug/Alcohol Use and Abuse], [Human Service Practice In The Criminal Justice Setting], [Social Psychology], and [Ethics for the CD Counselor]

Colorado Technical University | Colorado Springs, COMaster of Science in Criminal Justice in Human ServicesExpected in 06/2021

Accomplishments

Held first-point-of-contact for all internal and external communications with executive-level officers.
Recognized by clients and probation officers for expedient and effective service.
Scheduling
Communicated with clients through phone, fax, email and in person to schedule appointments and answer inquiries.
Have proficiently reported attendance for weekends and weekdays to courts municipal and county on time twice a week.
Data Entry
Reviewed and updated client correspondence files and scheduling database.
Technology Proficient
Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Resume Overview

Companies Worked For:

Aurora Community Health
I.S.A.E. Court Related Education Programs
I.S.A.E. Main Office Unit 1A

School Attended

Colorado Technical University

Job Titles Held:

Customer Service Associate
Instructor/ Psychoeducational Counselor
Office Administrator

Degrees

Bachelor of Science in Criminal Justice
Master of Science in Criminal Justice in Human Services

Customer Service Associate Resume Example

Resume Score: 80%

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